Cover Letter (combined with your resume as a single PDF)

Our mission is to be global leaders in connecting the world’s best brands with the storytelling that defines pop culture.

As our People Operations Manager, you'll help build the people practices, workplace experiences, and operational foundations that enable our global team to do their best work.

In your cover letter, tell us why you're excited about this opportunity and what experiences make you uniquely qualified to succeed. We'd especially love to hear about a process, program, or initiative you've improved that had a meaningful impact on employees or the business.

About EightPM

EightPM is a global leader in brand storytelling in long form media, connecting the world’s best brands with the storytelling that defines culture. We partner with leading streaming platforms and production companies (including Netflix, Apple TV+, Amazon Prime Video, and Disney+) to create authentic on-screen moments that drive cultural relevance and brand impact.

Our clients range from global icons like Abercrombie & Fitch, Kopiko, 7-eleven and The Macallan. With offices in Austin, Los Angeles, London, and Singapore, we’re building a world-class team of creative, strategic, and ambitious professionals who share our passion for shaping culture through the power of entertainment.

The Role

Reports to: CFO

This role is ideal for someone who enjoys building teams, improving processes, solving people challenges, and creating an exceptional employee experience.

You will own the day-to-day execution of EightPM’s People Operations function across our U.S., U.K., and Singapore teams. You’ll oversee recruiting, onboarding and offboarding, employee lifecycle processes, HR administration, employee relations, performance management, benefits, HR systems, compliance, and workplace operations while managing and developing members of our People & Workplace team.

You’ll partner closely with leadership to continuously improve our people practices and support managers and employees as the company grows. This is a hands-on leadership role for someone who enjoys both building scalable processes and rolling up their sleeves to execute. We’re a lean team, so you’ll have ownership and support around you while still being comfortable jumping in wherever needed.

Responsibilities

People Operations

• Own recruiting operations and continuously improve the candidate experience
• Manage employee onboarding and offboarding across all offices
• Maintain and improve HR policies, procedures, and employee documentation
• Own employee records and HRIS administration (Deel)
• Coordinate benefits administration and employee lifecycle changes
• Support performance review cycles and employee development initiatives
• Partner with leadership and managers on employee relations, performance matters, and other People needs
• Coordinate HR compliance requirements across the U.S., U.K., and Singapore in partnership with external providers and internal leadership

Workplace Experience

• Own the overall workplace experience across all EightPM offices, ensuring each office remains professional, organized, welcoming, and aligned with our culture
• Oversee workplace operations, including office standards, facilities, vendors, supplies, budgets, and day-to-day office execution
• Lead the planning and execution of company meetings, office events, and employee engagement initiatives
• Continuously evaluate and improve workplace systems, processes, and operational efficiency to support a growing global team

Leadership & Team Development

• Hire, coach, develop, and manage members of the People & Workplace team through ongoing feedback, guidance, and professional development
• Establish team priorities, delegate responsibilities, and ensure high-quality execution
• Foster a collaborative, service-oriented, and high-performance team culture
• Support managers throughout the company with people processes and employee development

Business Operations

• Partner with Finance on payroll administration, employee changes, and benefits administration
• Support leadership with operational projects and company initiatives
• Identify opportunities to improve internal systems, workflows, and processes
• Collaborate across all departments to support business operations and organizational growth
• Assist C-level executives with strategic projects and operational initiatives, as assigned

Required Experience & Skills

• 5+ years of experience in HR, People Operations, or a related People function, with broad hands-on experience across multiple areas of HR
• Experience in HR or People Operations within an advertising agency, media, entertainment, marketing, communications, or other fast-paced, client-service environment is strongly preferred
• Previous experience managing or directly supervising employees, including coaching performance and supporting professional development
• Experience across recruiting, onboarding, HR administration, employee relations, and performance management
• Experience improving processes and building scalable systems
• Strong organizational skills and exceptional attention to detail
• Strong written and verbal communication skills
• Comfortable managing multiple priorities in a fast-paced environment
• Experience working cross-functionally with multiple departments and leadership teams
• Comfortable with HRIS platforms (Deel preferred), Google Workspace, Slack, Monday.com, and other business systems
• Experience supporting multiple offices or distributed teams is preferred
• International HR or multi-country experience is a plus, but not required
• Valid driver's license and reliable access to a personal vehicle for occasional work-related errands, with mileage reimbursed in accordance with company policy
• Must be able to pass a standard employment background check
• Authorized to work in the United States on a full-time basis without current or future sponsorship
• Proactive mindset: you identify opportunities, take ownership, and continuously look for ways to improve the business

Benefits

• Flexible Paid Time Off
• Employer-sponsored 401(k) with 4% company match, subject to a 3-year vesting schedule
• Fully Paid Health Insurance
• Global footprint: collaborate across Austin, Los Angeles, London, Singapore
• Hybrid/flexible working
• Access to the world’s biggest entertainment projects
• High-performance, entrepreneurial culture
• Career progression and mentorship
• Inclusive and diverse workplace

Working at EightPM

EightPM was founded in 2013. We've grown every year and 5x our revenue since 2020. But growth alone isn’t our goal.

We’re reshaping the marketing landscape. We’re making long-form, story-driven content not just a nice-to-have, but an essential pillar of brand strategy.

This isn’t business as usual.

We need to deliver world-class work. Which requires a world-class team with a culture that demands excellence and rewards ambition.

• To be a world class team, we need experts in our field, meaning it’s your responsibility to eat, breathe, & sleep pop culture
• We’re office first - we believe being in office is the best way to learn, to work as a team, and to share good practice with others. It’s all about loving coming to work
• Working hours: Due to our global operations flexibility in working hours is essential. You may need to adjust your schedule to accommodate different time zones with our international teams and vendors.

EightPM is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@eightpm.com.