The Patron Services Associate is supports the daily operation of The Carson Center Box Office. The part time position will report directly to the Box Office Manager.

This role serves as a primary point of contact for patrons and plays an important part in delivering a positive guest experience before, during, and after events.

Tessitura Proficiency (CRM and Ticketing Software) is strongly preferred. Candidates with prior box office experience will receive training to become proficient in Tessitura and its uses across Carson Center operations.

Primary duties include:

• Support and assist the Box Office Manager with all box office operations, including sales, campaign management, communications, marketing, and website maintenance.
• Handle the daily process of event ticket sales, including window sales, mail orders, phone orders, internet sales, group sales, and pre-sales for Donors & Members, artist fan clubs, and other VIPs.
• Weekly mail processing and posting.
• Process Group Sales and communicate with Operations to follow through on space rentals or other accommodations.
• Serve as Ticket Officer at events, handling customer complaints and seating issues, and making last-minute changes for Front of House and Programming staff.
• Prepare final reports for show settlements and the reconciliation of accounts for each event.
• Perform Keyholder responsibilities, including securely locking all Box Office entrances, locking cash safe, and managing The Carson Center phone systems.
• Assist the Box Office Manager with fraud mitigation. Provide top-notch customer service and assistance to patrons who purchase third-party tickets.
• Manage patron calls and emails about ADA seating and accommodations.
• Maintain knowledge of ADA laws and regulations.

Tessitura Knowledge Application:

• Qualified applicant will learn to build performances and events in Tessitura with strategic programming and marketing implementation
• Become familiar with venue scaling and dynamic pricing management
• Learn and implement data analysis for marketing and programming departments
• Build and implement source codes and discount promotions
• Learn dynamics of TNEW (website sales) maintenance
• Maintain Patron accounts and Contributed Giving history management
• Populate and facilitate tax and acknowledgment letters for contributed revenue
• Become proficient in List Manager for Patron communications and analytics
• Continue Tessitura learning and software maintenance

Qualifications:

• Bachelor’s degree in a related field or 3-5 years equivalent experience.
• Retail sales experience and extensive experience handling cash and reconciliations.
• Experience and ability to be detail-oriented, an excellent communicator, and maintain good customer service relations.
• Proficient with Google/Microsoft Office applications
• Ability to work 25-30 hours per week, including some evenings, weekends, and holidays.

Hours: Tuesday-Friday 10AM-3PM (25-30 hrs weekly)

Opportunity for growth and development

Pay: $15.50 per hour

Expected hours: 25.0 – 30.0 per week

Work Location: In person