Part-Time Customer Service Agent for a Consumer Goods E-commerce Company
Brandon, FL (Remote)
Posted 2 weeks ago
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Job Description
Is This YOU? Then We Want to Meet You!
We are seeking a responsive, tech-savvy, and empathetic professional to join our team. In this fully remote role, you will manage incoming customer inquiries through text-based digital channels including live chat, email, and SMS. You will work within our support suite to handle tickets efficiently, manage subscription accounts, and ensure high customer satisfaction.
Requirements
- Written Ticket Resolution: Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses, delivery timelines, and product information.
- Modern Support Tools: Use our helpdesk dashboard to track, tag, and swiftly resolve incoming tickets.
- Account & Subscription Support: Assist customers remotely with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns.
- Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team to improve backend systems.
- Cross-Department Communication: Coordinate virtually via internal team messaging platforms (e.g., Slack/Teams) with fulfillment and logistics teams to resolve complex order discrepancies.
- Experience: 1–2 years of experience in a digital customer service or text-based support role, preferably within a remote, e-commerce, or D2C environment.
- Exceptional Written Communication: Strong written English with impeccable grammar, spelling, and a knack for explaining technical troubleshooting steps in a warm, clear, and helpful tone.
- Home Office Setup: A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently in a remote team structure.
- Tech Literacy: Comfortable navigating cloud-based helpdesk software, e-commerce platforms,CRM dashboards, and multi-channel text communication tools.
- A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Hiring Budget: $4 USD/hr
Working Condition: Part-time
Schedule: Wednesday-Friday 12pm - 4pm EST. Ability to commit to a consistent 20-hour weekly schedule (4 hours per day), which may include occasional weekend morning digital queue coverage.
LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner.In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7.We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business.But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.
