Responsibilities

• Welcome guests, answer general inquiries, and schedule test drives
• Capture high quality customer leads and interactions in CRM (Salesforce)
• Conduct customer needs assessments (budget, preferences, timing)
• Recommend suitable vehicles based on customer needs
• Refer high potential leads to Sales Specialists
• Ensure guests are directed to the appropriate next step in their journey
• Build deep knowledge of the Lucid brand, vehicles, and services
• Explain vehicle features, specifications, and pricing to stimulate consideration
• Provide backend operational support (order paperwork, order/vehicle status clarity)
• Support studio operations, including opening/closing checklists

Requirements

• Exceptional interpersonal and communication skills
• A passion for delivering outstanding customer experiences
• Experience in a customer facing environment (retail, hospitality, food service, etc.)
• Patience, professionalism, and adaptability in a dynamic retail setting
• Interest in electric vehicles and enthusiasm for building the Lucid brand
• Flexible availability including extended holiday mall hours, holidays and weekends
• 18 years old minimum
• High School diploma/GED required
• Authorized to work in the USA (visas sponsorship not available)
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Preferred

• Prior experience with CRM tool such as Salesforce highly preferred