PAP Resupply Specialist PART TIME
Cleveland, OH
Posted 1 month ago
Job Description
- Competitive Pay
- Advancement Opportunities
- Pet Insurance
- Employee Referral Bonus Program
- Social Recognition Program
- Employee Engagement Opportunities
- CALM App
- Company Discounts
- Payactiv/On-Demand Pay
- Paid Vacation & YOU (Mental Health) Days
- Handles inbound and outbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
- Promotes the MSC ReFresh Program by educating patients on the importance of changing out supplies on the clinically suggested and insurance approved schedules.
- Adheres to key performance metrics. Converts 25-30% of inbound calls into Sales Orders and revenue, 15-20 total orders per day.
- Responsible for meeting metric standards set by PAP Resupply Manager to ensure success.
- Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
- Understands insurance guidelines and coverage limits regarding CPAP Resupply.
- Promotes electronic ordering platforms such as Rapid Reorder and Autoship.
- Understands company Enterprise System necessary to enters orders, research patient inquires and status updates for new equipment.
- Perform other duties as assigned.
- Minimum of two years of progressively responsible customer service or inside sales experience.
- Responsible for maintaining the highest level of customer care while always acting in a professional and courteous manner. Encourage, promote, and maintain strong customer relationships through a partnered approach with external and internal team members.
- Excellent oral, active listening and written communication skills required.
- Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
- Displays a high drive to meet or exceed daily performance metrics related to key performance indicators.
- Ability to develop, organize and coordinate multiple patient lists and files.
- Analytical & problem-solving skills & ability to multitask.
- Works well in a fast paced and fluid professional environment based on business needs.
Medical Service Company
Founded in 1950, Medical Service Company (MSC) is a leading provider of sleep therapy, respiratory, home medical equipment, and healthcare services, headquartered in Cleveland, Ohio. We serve 28 Ohio counties and parts of Michigan, Indiana, Kentucky, Pennsylvania, New York, and Wisconsin, earning recognition as America's top home medical equipment provider through the HME Excellence award.In 2024, MSC achieved a significant milestone by making the Inc. 5000 list, a prestigious ranking of the fastest-growing private companies in the U.S., underscoring our innovation and dynamic growth. We are also a 12-time recipient of the NorthCoast 99 award, highlighting MSC as a top workplace in Northeast Ohio. Medical Service Company is accredited by the Accreditation Commission for Health Care.At MSC, we are dedicated to enhancing patient comfort and quality of life by offering a comprehensive range of home medical equipment and healthcare services. With over 70 years of experience, we’ve established ourselves as a company that cares, providing essential equipment and support to thousands of patients every year to improve their quality of life.
Salaries
Posted range
$20/hr – $27/hr
Taken straight from the job posting.
Links
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