Responsibilities

• Create and implement a community outreach plan to increase the number of patients receiving care at the health center.
• Conduct outreach and engage in communities about available resources and support related to patient health center enrollment.
• Organizes and maintains proper schedule management protocols for staff responsible for scheduling appointments including no show appointment follow through.
• Responsible for initiating events in addition to identifying resources connected to community outreach programs that support the company’s core values, increase the health center recognition and increase patient visits.
• Enroll patients into Medi-Cal, CalFresh, CalWorks, and Covered California as applicable by monthly departmental goals.
• Obtain Certified Enrollment Counselor certificate within 3 months of employment.
• Creates, maintains and fosters relationships with community partners and leverages these partnerships to connect new and existing patients.
• Evaluate opportunities for innovation through new web-based tools and process efficiencies as they become available in order to make appointments at the health center and engage potential members.
• Work with the clinical staff, if necessary, to schedule clients/patients.
• Develop and maintain outstanding relationships with referral sources within the service area and within other community agencies.
• Will maintain and report accurate daily/weekly/monthly statistical records to track all individual patient enrollment through the implemented department systems and spreadsheets.
• Maintain professionalism and punctuality in keeping with the standards of the company.
• Attend all required meetings and training programs.
• Ensure health center the appropriate marketing materials and tools on hand and in-use.
• Have a clear understanding of the Sliding Fee scale policy.
• Maintain an extensive database of patient resources, both medical and non-medical based.
• Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.
• Perform other duties as assigned by the executive leadership and administration.

Requirements

• Minimum of 1+ years of experience in health care setting; 2+ years strongly preferred
• Bachelor’s Degree in Marketing, Communications, Business or related fields preferred. Health related fields are considered
• Experience with schedule management (new patients, follow up patients, same day appointments, No show follow ups, Care gaps) or willing to learn
• Events/fundraising coordination experience, preferred
• Spanish speaking required.

Nice to have

• ECW experience preferred