Outcomes Growth Strategy and Programs Lead

San Francisco, CA (Hybrid)

$250K/yr – $280K/yrSenior LevelFull time

Posted 15 hrs ago

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Job Summary

Own and scale global customer growth programs by partnering with RevOps, Data Science, and regional teams to drive retention, adoption, and expansion across Notion's customer base.

  • Define priority growth plays and operating cadences
  • Turn insights into repeatable programs with clear metrics

Job Description

Responsibilities

  • This is a high-impact strategy and programs role. You will create the clarity, structure, and execution systems that help the business grow existing customers more deliberately.
  • You will bring analytical rigor to how we understand growth, translate insights into scalable programs, and help teams execute with consistency while still allowing for local market nuance.
  • You will create the clarity, structure, and execution systems that help the business grow existing customers more deliberately.
  • In Your First 90 Days, You Will: Learn Notion's post-sales operating model, regional execution model, and current install-base growth priorities.
  • Partner with RevOps, Data Science, Finance, Sales, Outcomes, and Services leaders to develop a practical view of the key drivers and leading indicators behind retention and expansion.
  • Identify a focused set of priority growth programs or plays to support the business in the near term.
  • Build the initial program plans, success metrics, stakeholder map, and operating cadence for those priority initiatives.
  • Partner with regional teams to understand how global programs should be adapted for local execution.
  • Create clear documentation, field-facing materials, and executive-ready updates that help teams align and act.
  • Establish a repeatable rhythm for reviewing progress, capturing learnings, and improving.

Requirements

  • Experience in management consulting, investment banking, business operations, or post-sales GTM operations.
  • Strong analytical and structured problem-solving skills; you can turn ambiguous business questions into clear frameworks, insights, and recommendations.
  • Proven ability to design and manage cross-functional programs from strategy through execution.
  • Strong stakeholder management across senior leaders and operating teams, with the ability to align people around a shared plan.
  • Excellent written communication, including crisp strategy docs, program plans, executive updates, and field-facing materials.
  • Comfort working in a global organization where programs need a strong central strategy and room for regional adaptation.
  • Ability to operate autonomously, prioritize effectively, and bring structure to fast-moving, ambiguous work.
  • Strong business judgment and curiosity about what drives customer adoption, retention, and expansion.

Preferred

  • Familiarity with usage-based, consumption-based, or product-led growth models.
  • Experience building or scaling global programs across multiple regions or customer segments.
  • Exposure to pricing, packaging, services, partners, or monetization initiatives.

Benefits

  • Notion is committed to providing highly competitive cash compensation, equity, and benefits.

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