At Orchard, the future has always inspired us. As we imagine how people will connect, what they expect from brands, and where they'll turn for their essentials, we're driven by curiosity.

This curiosity pushes us to see brands not as single moments, but as a web of connected experiences. In an era where every touchpoint is an opportunity to delight and engage, we fuse creativity, data and technology to influence action across the entire customer journey.

Which is why, at Orchard, we rally around a single purpose: to invent better outcomes through creativity, data and technology. Those better outcomes can only exist in the context of people irrespective of if we label them users, customers, patients or clients.

Role summary
Leads Orchard's US client partnership and cross-capability delivery for complex, multi-brand programs. This is an ecosystem-level account role: the Account Director orchestrates strategy, scoping, governance, and commercial stewardship across fragmented multi-platform programs, aligning brand, CRM, web, content, analytics and regulatory workstreams and is the link between client leadership and Orchard's Strategy, Experience, Data, Tech and Delivery teams.

Key responsibilities

• Owns account and ecosystem leadership across multiple concurrent brand programs, setting the strategic narrative and decision cadence rather than just tracking status
• Leads cross-channel integration work spanning website optimization, CRM/marketing automation, email/SMS journeys, and analytics/data compliance
• Shapes portfolio-level strategy (co-promotion, growth initiatives) across brands and builds the decision forums needed to move them forward
• Owns portfolio financial health including forecasting, margin awareness, and delivery against plan
• Owns commercial growth: spot opportunities, qualify demand, and help shape new work before it becomes a brief
• Owns SOW negotiation and commercial terms with client leadership, and leads monthly budget reviews and forecasting with the client
• Manages senior stakeholder relationships through regulatory review gates (e.g. Veeva workflows) without letting compliance friction stall client momentum
• Partners daily across Strategy, Experience, Data, MarTech, PM/PD and Tech leads to keep multi-brand delivery aligned
• Maintains a clear commercial viewpoint and keeps senior leadership informed on portfolio health, risks, and growth opportunities

What success looks like

• Client leadership treats this person as a strategic partner, not an order-taker — they're pulled into brand planning conversations, not just briefed after the fact
• SOWs, financials and pacing are kept current and predictive growth / forecasts are well-reasoned, achievable and with appropriate ambition
• Cross-brand initiatives progress efficiently through governance rather than stalling in review
• Internal capability leads (Data, Tech, Experience) get clear, timely asks instead of ambiguous requests that create rework
  

Requirements

• 6+ years in account/client leadership within an agency or consultancy, with experience running multi-brand or multi-workstream client portfolios
• Experience in regulated industries (pharma, healthcare, animal health) and familiarity with compliance/review gates (Veeva, AHRC, OneWeb, or equivalent) strongly preferred
• Demonstrated commercial ownership SOW negotiation, financial pacing, capacity planning not just relationship management
• Track record of driving cross-functional teams (strategy, data, tech, creative) toward shared deliverables without direct authority over them
• Confident operating at senior client level within complex, matrixed organisations
• Must be present in the client office weekly/fortnightly
  

Why Orchard?

We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.

We pride ourselves on our work, as well as our focus on a healthy work / life balance. We’re 100% committed to you, your career at Orchard and your continued professional and personal development. We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.