We run Google and YouTube ad campaigns for ecommerce brands. We're hiring an Operations Specialist to keep fulfilment running smoothly behind the scenes so our media buyers can focus on performance.

What you'll do

• Onboard new clients (access setup, kickoff docs, asset collection)
• Manage project timelines across the team in our PM tool
• Coordinate creative briefs, revisions, and approvals between strategists, editors, and clients
• Run weekly reporting workflows and client comms cadences
• Build and maintain SOPs as we scale
• Flag bottlenecks before they become fires

You're a fit if

• 2+ years in agency ops, account management, or client services (paid media agency a plus)
• Calm, organised, and obsessive about follow-through
• Comfortable in tools like ClickUp / Asana, Slack, Google Workspace, and Loom
• Strong written communication, especially with clients
• Self-managing. You don't need to be told twice.

Bonus

• Familiarity with Google Ads, YouTube Ads, or ecommerce
• Experience writing or refining SOPs

Details

• Remote
• Full-time
• Competitive salary