Operations Coordinator, Career & Professional Development
Raleigh, NC (On-site)
Posted 3 weeks ago
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Job Description
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Position Description
Pay Grade: Coordinator 4
The position provides program coordination for the Career & Professional Development (CPD) department within Wake Tech’s Career Services. CPD offers career exploration and job readiness training to a unique and diverse population which includes current students, alumni, prospective students, and community members. This position plays a vital role in maintaining operational excellence, delivering exceptional customer service, and facilitating the smooth execution of non-credit workforce classes and programs.
Responsibilities and Duties (*Essential Functions)
- Manages, develops, and implements workflows for registration, scheduling, documentation, and reporting.
- Coordinates the student user experience including enrollment, course selection, and pathway planning. Serves as the primary point of contact for internal and external inquiries including community support agencies.
- Manages the contract lifecycle including creation, revision, and tracking. Coordinate payroll processes aligned with instructional delivery.
- Collaborates with Workforce Development's Registrar to ensure compliance with college and system policies. Develops, maintains, and audits digital records via SharePoint and Teams.
- Serves as the primary liaison for instructor and student concerns, proactively addressing issues and collaborating with CPD leadership to implement timely and effective resolutions with a high degree of customer service.
Oversees the preparation and distribution of class materials, documentation, and instructor resources. Coordinates timely delivery of instructor resources both in-person and via SharePoint and Teams.
Provides onboarding and operational training for new staff and instructors on CPD procedures and Wake Tech systems.
Supports data collection and analytics in collaboration with the Associate Director, compiling class reports, service utilization metrics, and participant satisfaction data.
Works closely with Career Services Event & Marketing Coordinator to develop marketing plans that promote courses, events, and community outreach.
Participates in and supports events, activities, and outreach within Career Services.
Additional duties as assigned by CPD leadership.
Qualifications
As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.
Wake Technical Community College
Wake Tech is North Carolina’s largest community college, serving approximately 63,000 adults annually, with seven campuses, two training centers, multiple community sites and a comprehensive array of online learning options. Wake Tech is accredited and offers more than 250 associate degree, diploma and certificate programs that prepare students for university transfer or immediate employment.The college also offers short-term, non-degree programs in IT, health care, hospitality, public safety, skilled trades and more. Non-degree programs include small business support, customized corporate training and basic skills courses such as English as a Second Language and high school equivalency preparation.Wake Tech also serves high school students at the Wake Early College of Health and Sciences, the Wake Early College of Information and Biotechnologies, Vernon Malone College and Career Academy and North Wake College and Career Academy, in partnership with the Wake County Public School System.
