Operations & Capacity Lead
USA (Hybrid)
Posted 2 months ago
Top 1% of applicants do these two things.
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Job Description
At Your Marketing Co., we believe if you care the best, you get the best. Caring for clients. Caring for coworkers. Caring for our business. And when we do this well, the results are engaging, empowering and transformative. The ideal candidate would have these qualities:
- Proactive – Confident, assertive and diplomatic, our best employees are problem solvers. They are self-motivated, perform tasks with enthusiasm and efficiency, and demonstrates sound judgement. Completing assignments in a timely and accurate manner starts with demonstrating good listening skills and compassion.
- Detail-Oriented – Establishing trust and rapport with clients and coworkers comes by being conscientious of the true meaning teamwork. Teamwork can only happen when the team has greater perspective, and that can only be gained with high-level details. Top performers at YMC take pride in proper planning and processing accuracy.
- Organized/Time Management — At YMC, employees need to have the ability to manage multiple responsibilities in a fast-paced environment. Working independently as well as collaboratively in a team setting is a must. Solid organization skills prevent feelings of overwhelm – both in the office and at home – and show we care for ourselves, the team, and our clients.
- Passionate – Our people are motivated and inspired by the value proposition of their work. Collectively, as a team, we are enthusiastically helping credit unions foster real economic and social change for their communities. If we don’t love what we do, we will never achieve the goals that we set for ourselves, our company, or the credit unions we serve.
- Communicative — We value high levels of quality communication. This means understanding the personality styles of our teammates and clients. An empathetical mindset is key to productivity, morale, and team unity. Employees are expected to speak-up, ask questions, listen intently and be respectful in-person or across communication platforms.
Location: Hybrid
Type: Full-Time
The Short VersionWe need someone who can see next week’s problems… this week. This role is about capacity, not chaos. Planning, not reacting. You are the person making sure work is routed, prioritized, and timed in a way that actually works for the humans doing it.
If you’ve ever looked at a full project queue and thought this is going to break in three days unless we adjust now… this is your role.
What You’re Really Here To DoMake sure the team always knows:
- What’s coming
- What’s realistic
- What needs to shift before it becomes a problem
You are the bridge between what we want to do and what we can actually deliver well.
Where You’ll Make an Impact(aka: don’t let the future sneak up on us)
- Maintain a clear, real-time view of team capacity across all disciplines
- Look ahead 1–4 weeks and identify pressure points before they hit
- Flag risks early and recommend specific adjustments
- Help leadership make proactive decisions on scope, timing, and resourcing
- Ensure new work is evaluated against actual availability, not best-case assumptions
When you’re winning:
We’re adjusting before things break. Not explaining why they broke.
Project Trafficking & Resource Routing(aka: the right work to the right people at the right time)
- Own how work flows through the team from intake to delivery
- Assign and route work based on skill, availability, and priority
- Balance workloads across Strategy, Creative, Digital, and Ops
- Prevent bottlenecks by redistributing work before they form
- Ensure handoffs are clear, timely, and intentional
When you’re winning:
No one is overloaded while someone else is waiting. Work lands where it should, when it should.
Proactive Project Planning(aka: fewer surprises, fewer fire drills)
- Build realistic timelines that reflect actual capacity
- Anticipate dependencies and plan around them early
- Identify where projects will collide and create pressure
- Adjust timelines or sequencing before deadlines are at risk
- Keep teams aligned on what’s next, not just what’s now
When you’re winning:
Deadlines aren’t stressful. They’re expected.
Flow, Rhythm & Operational Discipline(aka: work moves because it’s set up to move)
- Keep projects moving by removing blockers early
- Create a steady, predictable rhythm across teams
- Reduce last-minute work and reactive scrambling
- Bring visibility to trade-offs so they’re decided, not absorbed
- Support leaders in protecting both quality and pace
When you’re winning:
Work feels controlled, not chaotic. Busy, but not overwhelming.
Systems That Support Reality(aka: tools that actually help)
- Own and improve systems for project tracking, capacity, and resourcing
- Ensure tools reflect real workloads, not outdated plans
- Simplify processes that slow down visibility or decision-making
- Make it easy to see what’s happening without digging
When you’re winning:
The system tells the truth. And people trust it.
You Might Be a Fit If…- You’ve worked in traffic, project management, or operations in a fast-paced environment
- You naturally think ahead, not just react
- You’re comfortable pushing back when capacity and expectations don’t align
- You can juggle multiple moving pieces without losing clarity
- You see patterns in workload, not just individual tasks
- You’re organized, but flexible enough to adapt quickly
- You prefer reacting to problems instead of preventing them
- You avoid conversations about trade-offs or capacity limits
- You like keeping things “loosely organized” instead of clearly structured
- You focus more on tracking tasks than shaping how work flows
Because great teams don’t burn out from too much work.
They burn out from poorly planned work.
When this role works:
- The team can see what’s coming
- Work is distributed realistically
- Projects move without constant friction
- And we deliver strong work without running people into the ground
We’re not looking for someone to manage projects after they start.
We’re looking for someone who shapes how they start, flow, and finish… before problems ever show up.
If that sounds like your kind of role, apply.
People who give a damn—they’re not just in the history books. Heroes – those who were not content with the status quo– took their communities, teams, and companies to new heights when they set their minds to it. We choose to only work with leaders who give a damn about the people and communities they serve because they’re the ones who will ultimately affect change for the betterment of those around them. What are the qualities of the leaders and brands we prefer to work with? •Growth-oriented •Questions everything •Pursues change •Coachable •Committed to investing in their culture These characteristics are displayed by those best suited to conquer themundane and become the best. We give a damn too, and wewantto help you achieve your mission. Relationships: We value the people we work with and those who work for us. We aim to work hard for them, protect them, fight for them and serve them well. Ideas: We value great ideas and the creative ambitions that push past the norm for the sake of better serving our clients. We strive to provide ideas that are fun, but good for more than catching industry attention. The best ideas are those that make us ready and able to enjoy, work, serve and, most importantly, produce. Results: We value our role as stewards of everything that we have been given, and we eagerly embrace our obligation to work hard to produce results that play a role in accomplishing the hopes and dreams of our clients, our team and our community.
