Responsibilities

• Partner with the Director of Operations & Human Resources to independently manage recurring operational priorities and day-to-day company operations.
• Own and maintain organized digital files, shared operational documents, task lists, calendars and recurring tracking systems; establish standards that promote accuracy, accessibility and accountability.
• Assist with email inbox organization, follow-up tracking and the routing of routine internal and external inquiries.
• Coordinate information, processes, procedures and logistics among team members, leadership, vendors and other external partners.
• Manage internal and external scheduling, evaluate competing priorities and resolve calendar conflicts using sound judgment and knowledge of agency priorities.
• Develop and distribute agendas, supporting materials, notes and follow-up items for meetings and events, and determine the follow-up necessary to keep commitments on track.
• Evaluate recurring processes and systems, identify inefficiencies or gaps, recommend solutions and implement improvements within delegated authority.
• Independently manage staff and client gifts, recognition items and other recurring operational projects within approved parameters.
• Lead logistical planning for agency-wide retreats, shared workspace gatherings, leadership meetings and other organizational events.
• Evaluate and coordinate venues, travel, catering, supplies and vendors; compare options, make recommendations and commit company resources within approved budgets and delegated authority.

Requirements

• Three or more years of progressively responsible experience in operations coordination, administrative support, project coordination, human resources or office management.
• Strong organizational skills, excellent attention to detail and the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications and comfort learning project management, file-sharing, payroll, benefits and other business platforms.
• Excellent written and verbal communication skills, including the ability to communicate professionally with employees, candidates, vendors and leadership.
• Demonstrated ability to evaluate alternatives, make sound decisions and recommendations, resolve operational issues and maintain reliable follow-through with limited oversight in a remote, distributed environment.
• Consistent availability during standard business hours, with the specific schedule established in coordination with the Director of Operations & Human Resources.
• Discretion and professionalism when handling confidential employee, financial and company information.
• Resourcefulness, flexibility and willingness to take on new operational and administrative responsibilities as the agency grows.
• Demonstrated emotional intelligence and a commitment to delivering white-glove service to internal and external stakeholders alike.

Preferred

• Experience working in a public relations agency, law firm or other professional services organization.
• Experience working within a growing organization and an understanding of the role strong operations play in supporting growth and success.
• Experience supporting employee onboarding, payroll, benefits administration, recruiting or personnel recordkeeping.
• Experience coordinating vendors, events, travel, expense documentation or basic IT support requests.
• Familiarity with Monday.com or a similar project management platform.

Benefits

• This role offers a fully remote work arrangement, scheduling flexibility and the opportunity to contribute to a collaborative national agency. Benefits eligibility will be determined in accordance with company policy, applicable plan terms and applicable law.