Responsibilities

• Develop templates, timelines, and workflow plans within Workfront, including full reporting setup and configuration.
• Lead coordination, project management, and client communication related to Workfront requirements and specifications.
• Helping clients envision, plan, build and deliver customer engagements and experience through omnichannel tactics, including field, digital and traditional channels (Rep, RTE, Web, Email, SEM, Social, Media, Webinars, chat, print and direct mail, etc.)
• Identifying strategic directions and prioritizing to address business needs and collaborating with stakeholders to drive omnichannel excellence.
• Managing projects, prioritizing initiatives, and monitoring deliverables across partners .
• Develop benchmarks and KPIs for tactics in partnership with the analytics team and recommend optimizations across tactics.
• Assessing business needs and creating requirements for omnichannel campaigns , digital analytics and content and web assets.
• Owning and managing projects to ensure seamless execution.
• Supporting campaign management and acting as the Single Point of Contact.
• Providing guidance on client-relevant processes and facilitating approvals.
• Consulting key business users on Omnichannel digital tactics, compliance nuances, technology platforms, channels and customer engagement tactics.
• Evaluating business processes and developing optimization strategies.
• Conducting meetings, and presentations, and effectively communicating insights.
• Acting as a liaison between client stakeholders, external agencies, and Indegene colleagues.
• Contribute to special projects as needed.