Observation Associate- ED Video Monitoring
New Haven, CT (On-site)
Posted 4 weeks ago
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Job Description
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the Registered Nurse, the Observation Associate maintains continuous visual and arm's length contact with the patient to ensure the patient's safety and dignity. Adheres to the "I Am YNHH" Service Excellence pledge and promotes a positive work environment.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Ensures the patient's safety and dignity during their assigned shift.
- 1.1 Maintains continuous visual contact with the patient at all times.
- 2. Practices proper communications and customer relations skills to ensure patient satisfaction.
- 2.1 Identifies self to the patient's assigned nurse and receives report on the patient, at all times.
Qualifications
EDUCATION
High School diploma or equivalent.
EXPERIENCE
YNHH training in patient/customer relations or equivalent. Minimum 6 months work experience, preferably in a healthcare setting.
LICENSURE
N/A
SPECIAL SKILLS
Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towards patients and families
PHYSICAL DEMAND
Able to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for long periods of time; stands and walks through department or facility as required.
YNHHS Requisition ID
185898
Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations throughout the state so you can get the care you need, when you need it.As one organization, we’re working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care.For more information, check out the YNHHS Web site: www.ynhhs.org
