Responsibilities

• Lead the national brand experience and growth strategy across Compass One at Amazon locations, setting direction for priorities, standards, outcomes, and field execution expectations.
• Influence operations, culinary, digital, finance, analytics, strategic projects, and client stakeholders to advance shared growth objectives and prioritize customer engagement initiatives.
• Lead national growth reviews with operational leadership to align performance, adoption, barriers, and next actions across markets and operating regions.
• Establish scorecards, governance routines, accountability, and decision rights for growth and brand activation.
• Ensure local execution aligns with enterprise standards, customer experience goals, communication requirements, and national growth priorities.
• Drive accountability for campaign deployment, growth initiative adoption, and follow-through across direct and indirect teams.
• Directly manage Marketing Field Managers, providing leadership, prioritization, coaching, and accountability for disciplined execution.
• Serve as the executive subject matter expert for brand experience, growth enablement, customer communication strategy, and client-appropriate storytelling.
• Develop data-backed narratives and client-ready recommendations that translate insights into strategic direction and change management plans.
• Own the national growth framework across priority strategic programs, including annual plans, market-level targets, and measurable business outcomes.

Requirements

• Bachelor’s degree in marketing, communications, business, hospitality, or related field required.
• 7+ years of senior marketing, brand, communications, growth, or customer experience leadership experience; B2B and B2C experience required, B2B2C experience preferred.
• Strong business and financial acumen, quantitative fluency, creative problem-solving, executive communication, stakeholder influence, change management, and the ability to lead direct and indirect teams in a matrixed environment.
• Ability to travel as determined by business needs.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs