Multimedia Communications Specialist, Intermediate

Georgia State University

Instructional Innovation and Technology

Marketing and Communications

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the top five Most Innovative Public Institutions by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

Position Overview

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a skilled professional to join our vibrant and growing team as a Multimedia Communications Specialist, Intermediate. The Multimedia Communications Specialist, Intermediate is responsible for writing, designing, and developing materials to support use and adoption of university technology tools, IT services, and innovation initiatives.

Working under the supervision of the IIT Director of Communications, the position collaborates with subject matter experts, technology systems administrators, and other communications team members, to develop technical documentation, knowledgebase articles, web pages, graphics, visualizations, video learning materials, and interactive multimedia content that meets university standards. The ideal candidate has experience translating technical processes into common language for non-technical users, creating documentation through a problem-solving approach, and is excited about amplifying the reach and types of documentation available to our organization. It is also helpful to have experience with screen capture videos and website maintenance.

NOTE: This role requires on‑site work. Remote or hybrid work options are not available.

Key Responsibilities:

The scope of responsibilities for this position will include but is not limited to the following essential duties:

Knowledge and Support Content Creation

Create and organize technology support knowledgebase content in the online service desk tool and across digital and physical systems to increase awareness of services and improve ease of access to solutions.

Multimedia Design and Production

Design and produce professional-quality written and multimedia materials to meet the specifications of project stakeholders.

Create and integrate text, video, audio, graphics, data visualizations, and interactive multimedia to support development of technology solutions and use of technology.

Project Assistance and Operational Support

Work individually and collaboratively to meet project deadlines and defined project goals.

Organize and prioritize tasks to support team-based technology projects.

Communicate project progress, issues, and updates in a timely and professional manner and assist with the assessment.

Outreach

Attend and support campus outreach events on departmental services and solutions to students, faculty and staff.

Research

Research trends and technology in the areas of direct expertise to ensure production of work comparable with highest technology industry standards.

Application Deadline: Applications must be submitted by June 22, 2026 (subject to change without notice).

What Makes GSU a Great Place to Work?

·       Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.

·       A knowledge-sharing organization that collaborates with various partners.

Why join our team in the Instructional Innovation and Technology (IIT) Division?

The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work:

·       Opportunities for professional development and career advancement

·       Access to cutting-edge technologies

·       A collaborative and creative team culture

·       A strong sense of purpose and impact in our work

Minimum Hiring Qualifications: 

Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Qualifications: 

Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:

·       Familiarity with webpage and/or knowledgebase tools