MSW-Social Service Supervisor
New York City, NY (On-site)
Posted 6 weeks ago
Job Description
Help Families Move Forward!
$ 66,684
MSW Or Related Degree Required
THE ROLE
Win is seeking a mission-driven Social Service Supervisor to lead and support a team of Case Managers within our Transitional Housing programs. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.
What You Will Do
- Supervise, coach, and develop Case Managers to ensure the delivery of high-quality, client-centered services
- Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs
- Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations
- Monitor case management services, client assessments, Individualized Living Plans, and documentation to ensure compliance and quality standards
- Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness
- Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services
- Develop workshops, facilitate client engagement activities, and support housing-focused programming
- Serve as a key member of the leadership team by providing operational oversight, participating in housing initiatives, and supporting program services in the absence of the Program Director
- You will hold an MSW or related degree
- 3–5 years of experience providing counseling, case management, or residential services to families and individuals experiencing homelessness
- You will bring prior supervisory experience or demonstrated leadership capabilities in a social services environment
- You will have strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
- You will demonstrate experience supporting vulnerable populations, including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges
- You will possess exceptional organizational, communication, and documentation skills
- You will have working knowledge of entitlement systems and community-based resources
Women In Need, Inc. (Win)
Win provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City. Learn more at www.winnyc.org.
Links
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