Responsibilities

• Greet Military or Veterans Services Office visitors face-to-face and/or virtual; respond to informational requests on programs and services; answer telephones; receive and route mail.
• Serve in a lead capacity over Military or Veterans Services programs/processes; review/interpret and audit the work of designated clerical staff in assigned area of responsibility; establish work procedures and processes after consulting with immediate supervisor.
• Complete intake/advising/counseling/registration/testing sessions with potential students, advising them of school, Military, VA, and requirements for the use of the GI bill/Tuition Assistance.
• Maintain knowledge of Military or VA and state regulations to include reviews and updates of changes as they pertain to VA certifications.
• Process compliance checks through file reviews and/or audits and initiate corrections/changes to include degree audits.
• Partner with the Office of Marketing and Public Relations and the FTCC Webmaster to identify requirements, materials, and target cohorts for the marketing and promotion of FTCC military, veterans and related programs.
• Participate in any type of compliance surveys sponsored by the military or VA such as supervisory visits by the State Approving Agency.
• Assist in catalog review and submission process for State Approving Agency.
• Attend and present training, marketing, and information sessions.
• Review and suggest changes or corrections in policy to ensure state and Military/VA compliance with auditing procedures as well as federal, state, and local guidelines.
• Process and monitor state and local federal funding applications, reports, grant applications, and program operations to ensure cost effectiveness and efficiency.
• Assist in the development and maintenance of efficient and reliable data management systems.
• Assist with scheduling and staffing of faculty, staff, and classes for efficiency and effectiveness of operations (primarily at Fort Bragg).
• Perform related duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university in a business-related, education, technology, and/or counseling field, or equivalent with two years of experience to include counseling, advising, customer service, or teaching.

Preferred

• Military-related experience preferred (E5 or higher)
• Prior service as a School Certifying Official is strongly recommended

Benefits

• NC State Health Plan
• NC State Retirement Plan
• Paid Leave
• Paid Holidays
• Cafeteria Plan (IRS Code Section 125)
• Educational Benefits
• Longevity
• TRICARE Supplement Benefits
• Health, Vision, Dental Insurance
• Property and Casualty Insurance
• Retirement Benefits
• Cancer – Intensive Care or Critical Care
• Employee Assistance Program
• Flexible Spending
• Full-time employee benefits