Responsibilities

• Create and manage engaging content for the club’s website, social media platforms (Instagram, Facebook, LinkedIn), and digital communications.
• Lead prospective members on personalized facility tours while answering questions and highlighting membership opportunities.
• Manage administrative tasks and accurately input member and prospect information into the club management database.
• Keep the club website up to date with current events, news, and offerings, ensuring accuracy and brand consistency.
• Monitor industry and lifestyle trends to inspire fresh, relevant content and keep the club’s brand modern and engaging.
• Collaborate across departments and with managers to ensure cohesive messaging and a unified brand presence throughout all platforms.
• Develop, schedule, and maintain weekly email communications to keep members informed and engaged with club events, news, and offerings, while tracking performance metrics (open rates, click-throughs, engagement) to continuously improve communication effectiveness.
• Design and update promotional materials, event flyers, and digital campaigns to support member engagement and club initiatives.
• Collaborate with the Events Team to plan, promote, and execute member events that enhance the overall experience, drive engagement, and support member satisfaction and retention.
• Respond promptly to member questions, concerns, and feedback through phone, email, and in-person interactions, ensuring issues are addressed efficiently.

Requirements

• Strong organizational, written, and verbal communication skills with the ability to adapt messaging to different audiences.
• Positive, professional demeanor with excellent interpersonal skills to foster strong member relationships.
• Ability to manage multiple priorities, remain calm under pressure, and meet deadlines.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) with the ability to quickly learn club-specific software platforms.
• Familiarity with social media platforms (Meta Business Suite, Facebook, Instagram, LinkedIn) and basic content creation tools.
• Strong problem-solving skills with the ability to exercise sound judgment and work independently while collaborating effectively across departments.
• Detail-oriented with excellent follow-through to ensure timely and accurate communications.
• Understanding of brand consistency and ability to contribute to cohesive messaging across print, digital, and in-person member touchpoints.
• Basic math proficiency for reporting, scheduling, and administrative tasks.
• Must be flexible to work various shifts, including weekends and holidays.

Benefits

• Health, Dental and Vision insurance
• PTO
• 401(k)