Responsibilities

• Execute sustainer campaigns across digital (email, SMS, website, paid ads) and offline channels (direct mail, canvassing, telemarketing), by managing vendor communications and deliverables, routing strategies and copy for review, tracking canvassing markets, and developing donation forms.
• Support initiatives to strengthen monthly giving strategies, data, processes, and donor journeys.
• Optimize the sustainer experience across channels by writing, reviewing, and refining messaging, maintaining evergreen communications, and partnering with Donor Services, fundraising teams, and agency partners to improve donor processes and donor interactions.
• Compile content, maintain a working knowledge of our programs and stories, and partner closely with the Marketing and Public Relations Teams to develop donor-facing materials.
• Create engaging canvasser training presentations, regularly lead and speak at trainings for canvassers, and provide ongoing support and engagement opportunities for canvassers.
• Support the Associate Director, Direct Response and Donor Advancement by executing offline direct mail, telemarketing, and printed acknowledgement campaigns, including during emergency fundraising moments.
• Gather content and testimonials, fact check, support audience versioning, route copy and art for review, review final proofs for accuracy, and ensure deadlines are met at each stage of production.
• Support the Events & Community Engagement Manager on peer-to-peer/DIY and streaming initiatives, including project management, creative reviews and coordination, and fundraiser outreach and stewardship.
• Maintain campaign calendars for direct response and P2P campaigns, donor and fundraiser journeys, team project roadmaps, and key documentation.
• Support data needs, donor record updates, state registration, and logging donation URLs and codes.
• Manage and ship inventory for mid-level, sustainer stewardship, canvasser appreciation, and P2P events.
• Other duties as assigned.

Requirements

• BA/S in Marketing, Communications, Nonprofit or Project Management, or relevant field/experience.
• 2-4 years of experience in fundraising and/or monthly giving, canvassing, direct mail, or related field.
• 2 years of experience managing projects from planning to completion in a fast-paced environment. Strong organizational and time management skills, attention to detail, and execution skills.
• Strong communication and interpersonal skills – both written and oral.
• Experience with professional interactions; Self-starter with an ability to take initiative, work independently, build productive relationships remotely, and collaborate effectively.
• Experience with MS Office, Email, and/or other relevant software.

Preferred

• Experience partnering with and communicating with multiple vendors and/or teams.
• Experience with fundraising CRMs such as Fundraise Up, Raisers Edge NXT or eCRMs (we use Acoustic).
• Experience with project management tools like Asana and Microsoft Share Point.
• Experience with MS Excel, spreadsheets, data files, fundraising reports, and/or key performance indicators.

Benefits

• health, dental, vision, and life insurance
• 403(b)
• paid leave
• comprehensive benefits as part of the total compensation package