Responsibilities

• Hands-on experience, validation, and optimization of Adobe Experience Platform (AEP), including Real-Time CDP, Adobe Journey Optimizer (AJO or AJO B2B), and Customer Journey Analytics (CJA)
• Translate campaign strategies into platform-native journey architectures, defining entry criteria, branching logic, channel sequencing, and exit conditions
• Lead platform issue triage and resolution, working directly with Adobe technical teams on P0/P1 defects, patches, and production readiness gates
• Configure and maintain data ingestion pipelines, schema design (XDM), datasets, merge policies, destination syncs, and CJA reporting dashboards
• Configure, test, and launch automated campaigns, reporting, and list segmentation within MarTech Platform
• Troubleshoot technical challenges across platforms, design and implement solutions to overcome integration and performance issues
• Understand complex business problems, relate them to platform capabilities, and design scalable solutions that drive operational efficiency and business outcomes
• Build and implement Agentic AI solutions leveraging Adobe's AI Agent ecosystem and MCP server architecture to optimize marketing operations, automate workflows, and reduce manual intervention across the platform
• Develop and present data-driven recommendations to leadership, synthesizing platform performance, adoption metrics, and opportunity analysis into clear narratives

Requirements

• Experience in driving end to end delivery, and communicating results to senior leadership
• 6+ years of experience in Marketing Automation, MarTech, or Customer Data Platform roles
• 5+ years of hands-on experience with Adobe Experience Platform (AEP), including Real-Time CDP, AJO/AJO B2B, and CJA
• 5+ years of experience with marketing automation platforms (Marketo preferred), including campaign configuration, lead scoring, nurture programs, and API integrations
• Deep expertise in identity resolution architecture, XDM schema design, data ingestion (batch and streaming), merge policies, and audience segmentation

Preferred

• Experience performing complex business case analysis to justify technical decisions and presenting the justification to management in a high-level review
• Experience in Agile or Scrum software development methodologies
• Experience implementing change management successfully transitioning programs into large-scale operations
• Familiarity with Salesforce (SFDC) and paid media platform integrations
• Experience with data visualization tools (Tableau, CJA, or equivalent)
• Data fluency, including ability to define KPIs, build measurement frameworks, perform root cause analysis, and present insights to executive audiences
• Certification in Adobe Experience Platform (AEP Developer or Architect) or Marketo Certified Expert
• Experience defining and implementing data governance frameworks and identity strategies across complex, multi-system environments

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off, and parental leave
• Learn more about our benefits at https://amazon.jobs/en/benefits