Responsibilities

• Inspire your team to live Patagonia’s purpose in store and community.
• Center the customer in everything we do; ensure Customer Experience Guides have tools and resources for best-in-class service.
• Participate in Activism program using 18 activism hours to support the community and engage local nonprofits through grants and donations.
• Marketing: collaboratively plan and execute events; support Activism Team Leader to meet all Activism requirements and seasonal priorities from Retail Marketing.
• Maintain a consistent, locally relevant, and engaging Instagram account aligned to Marketing’s calendar and guidelines.
• Build and send monthly newsletters to the store community covering events, activism, and hiring opportunities.
• Collaborate with Team Leader partners to educate your team on Patagonia’s brand campaigns and ensure all marketing components are fulfilled.
• Leadership: drive engagement, coach, delegate priorities, and grow team members; partner with leadership to address growth opportunities.
• Training/Hiring: assist in hiring and train fellow employees, supporting development through coaching and feedback.
• Development: coach on communication and ownership skills, maintain feedback loops, and guide employees toward growth and passions; advise on appropriate discipline and recognize high performance.

Requirements

• Experience You Bring: Community Outreach organizing programs with team and community participation.
• Leadership and Collaboration: retail supervisor experience and an approachable, team-driven leadership presence.
• Teaching/Coaching/Training: ability to foster development with direct strategies and constructive feedback.
• Organization Skills: proactive, detail-oriented, and accurate in execution.
• Attention to Detail: tasks completed with concern for all involved.
• Time Management: reliable attendance and meeting deadlines across cross-functional work.
• Adaptability/Ambiguity: able to pivot and maintain morale during change.
• Communication: strong written and verbal skills; oversight of day-to-day tasks and projects.
• Technical Learning: quick to learn computer systems and onboard others efficiently.
• Problem Solving & Emotional Intelligence: constructive problem solver with consistency in performance and conflict management.

Preferred

Benefits

• Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.