Responsibilities

• Manages the day-to-day operations of assigned Marketing storefronts, including loyalty rewards, customer engagement merchandise, promotional products, and other current or future storefront programs. Ensures storefront content, merchandise, pricing or point values, availability, promotions, and customer information remain accurate and current.
• Manages merchandise assortments across storefronts, including product sourcing, selection, setup, customization, lifecycle management, and evaluation of new merchandise opportunities based on customer relevance, quality, cost, availability, and program value.
• Manages relationships with merchandise vendors, fulfillment partners, and other external providers, including product research, quotes, negotiations, lead times, minimum order quantities, service expectations, issue resolution, and vendor performance.
• Oversees inventory, ordering, and fulfillment activities, monitoring product velocity, inventory levels, backorders, discontinued items, outstanding orders, and fulfillment performance to maintain appropriate product availability and minimize excess or obsolete inventory.
• Coordinates storefront financial administration, including purchase orders, invoices, credits, pricing, reconciliation, expense tracking, and other financial documentation. Partners with Finance, Procurement, and vendors to resolve discrepancies and support budgeting and forecasting.
• Coordinates storefront administration across multiple technology platforms, including Drupal, Shopify, and other current or future solutions. Partners with Marketing Operations, Digital/Web, Information Technology, and external vendors on platform updates, integrations, technical requirements, and issue resolution.
• Performs storefront quality assurance and supports platform enhancements, testing product information, links, inventory status, checkout or redemption processes, promotions, customer communications, integrations, and other customer-facing functionality. Participates in the testing and implementation of new platforms, features, integrations, and storefront migrations.
• Coordinates storefront launches, promotions, and customer programs, including new merchandise, seasonal assortments, limited-time offers, loyalty rewards, customer engagement initiatives, and branded merchandise programs. Partners with Marketing and Creative teams to ensure merchandise and storefront experiences meet brand and program requirements.
• Develops and maintains reporting on storefront performance, including orders, redemptions, merchandise performance, inventory, costs, fulfillment, and customer activity. Analyzes results to identify customer preferences, operational issues, cost trends, and opportunities to improve assortment and program effectiveness.
• Identifies and implements opportunities to improve and consolidate storefront operations, including merchandise sourcing, vendors, fulfillment, platform administration, invoicing, reporting, integrations, and recurring workflows. Recommends automation and process improvements that reduce duplicate effort, improve customer experience, and increase operational efficiency.

Requirements

• Bachelor's degree in Marketing, Business Administration, Merchandising, eCommerce, Retail Management, or a related field, or a combination of education and relevant work experience.
• Minimum two years of experience in merchandising, eCommerce, storefront operations, promotional products, loyalty programs, retail operations, vendor management, or a related field.
• Strong organizational skills with the ability to manage multiple storefronts, vendors, products, orders, deadlines, and priorities simultaneously.
• Knowledge of merchandise sourcing, product assortment, vendor management, negotiation, inventory management, fulfillment, promotional products, and value considerations such as cost, quality, lead time, and service.
• Strong attention to detail and accuracy, particularly related to product information, pricing, inventory, invoices, orders, and customer-facing content.
• Understanding of digital storefront operations and ability to work across multiple technology platforms, including product setup, categories, content, promotions, inventory, ordering, checkout or redemption, quality assurance, and learning new systems as business needs evolve.
• Strong analytical, problem-solving, and continuous improvement skills with the ability to identify issues, evaluate alternatives, resolve operational problems, recommend improvements, and support automation, consolidation, and greater operational efficiency.
• Knowledge of purchasing, invoicing, budgeting, forecasting, and basic financial reconciliation processes.
• Strong interpersonal and customer-service skills with the ability to work effectively with internal teams, customers, vendors, and external partners.
• Excellent written and verbal communication skills in English.

Benefits

• Amazing corporate culture - we walk the walk when it comes to our values!
• Beautiful 20 acre park like campus with creek and walking trails
• On site wellness center with personal training, fitness classes and massage
• FUN company events!
• Company donation matching and volunteer rewards