Responsibilities

• Key responsibilities include coordinating tasks directly related to the annual Total Resource Campaign, Visitor Center operations/advertising, Asheville Shop advertising, and supporting the Black Business Alliance.
• Tasks will include regular involvement with membership sales and retention, database management, and support of Chamber events as needed.
• The representative is a primary contact for members, sponsors, and volunteers and is responsible for ensuring member and sponsor satisfaction, retention and customer service.
• Other key responsibilities include providing week-of-event support to the Program & Operations Assistant on signature Chamber events as needed.
• Total Resource Campaign: leading the campaign process, goals and expectations; coordinating all tasks needed for launching the next year’s campaign, including event set-up in the database and volunteer assignments; assisting with editing the Sponsorship Opportunities Guide; preparing the Training Manual for volunteers; preparing sponsorship renewal documents; entering new sponsorship commitments; preparing weekly campaign reports; direct sales support for 9+ campaign volunteers; coordinating social media posts to spotlight campaign volunteers; delegating other tasks as needed to the Program & Operations Assistant.
• Visitor Center Operations: performing tasks needed for securing sponsorships and advertising in the Visitor Center; supporting the Executive Director as needed with renovations, leadership support and general clerical tasks; preparing reports and updates as needed for grant guidelines; coordinating promotion of the Visitor Center remodel, along with periodic updates; coordinating social media posts to highlight Visitor Center sponsors/advertisers; cover information desk or Shop sales counter on occasion
• Asheville Shop Advertising: managing social media promotion of the Asheville Shop including local makers highlights; other support as needed for the Shop; coverage of the sales counter (emergency basis); working knowledge of Shopify systems helpful
• Black Business Alliance: assisting the Senior Director of Member Engagement with the Black Business Alliance Committee meetings, and in planning, executing, and evaluating the BBA programs; coordinating regular monthly educational workshops; assisting as needed with the Black Business Alliance Professional Networking Group
• Events: being familiar with all Member Services events and other department events as needed; assisting with planning and managing specific duties as needed
• Other General Duties: assisting with developing grant proposals; preparing monthly reports for grants; overseeing the fulfillment of grant requirements; managing member records in database; communicating by phone or email with members to ensure satisfaction and member retention; providing customer service for members’ inquiries or concerns; preparing monthly trades reports for the VP of Finance; maintaining Standard Operating Procedures for Member Services with timely updates; coordinating schedules with the Program & Operations Assistant to ensure the front desk is covered during absences; other duties as assigned

Requirements

• Requires strong organizational, computer and customer skills, and the ability to prioritize workload effectively. Must have the ability to become extremely well versed on all Chamber events and sponsorships, as well as knowledge of departmental policies and procedures (which are learned on the job). Requires high level of attention to details to accurately maintain records, files and compile data to generate reports. Must be able to follow oral and written instructions, as well as the ability to use sound judgment and common sense in determining matters independently. Must possess excellent communication skills, both written and verbal, and the ability to establish and maintain effective working relationships with co-workers and the general public.
• Prior work experience of at least 5 years in an administrative or support position, which included strong organizational and computer skills
• An Associates or Bachelors Degree is preferred, or working equivalent with a combination of education and related experience or training would be necessary to prepare for this position.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance