Marketing Program Operations Manager

Dedham, MA (Hybrid)

$90K/yr – $112K/yrMid Level5+ years expFull time

Posted 5 days ago

Job Summary

Own and drive end-to-end marketing and creative projects from intake to launch, coordinating cross-functional teams, timelines, and budgets while continuously improving project-management processes.

  • Lead cross-functional initiatives from intake through launch and post-campaign review.
  • Manage workflows, dashboards, and communications to keep programs on track.

Job Description

Responsibilities

  • Partner with Marketing Leadership to translate business strategies into actionable project plans, integrated marketing calendars, campaign roadmaps, and execution timelines.
  • Lead cross-functional marketing initiatives from intake through launch and post-campaign review, ensuring projects are delivered on time, within scope, and aligned with business objectives.
  • Serve as the day-to-day project lead by clearing blockers, driving decisions, managing dependencies and risks, and holding teams accountable to commitments and deadlines.
  • Own the end-to-end creative workflow, coordinating the development and delivery of advertising, digital, social, email, print, video, photography, in-store signage, events, and promotional assets.
  • Collaborate with Brand, Creative, and Media leaders to prioritize work, allocate resources, balance workloads, and optimize production schedules.
  • Facilitate project kickoffs, status meetings, creative reviews, approvals, and leadership checkpoints to maintain alignment and adherence to established processes.
  • Manage the intake, prioritization, scheduling, and tracking of all marketing and creative initiatives using Asana, or an equivalent project management platform, as the department’s system of record.
  • Monitor project health, resource capacity, budgets, and campaign readiness through dashboards, reporting, and regular stakeholder communication.
  • Establish and continuously improve project management standards, workflows, templates, documentation, and best practices.
  • Lead post-campaign retrospectives, capture lessons learned, and implement improvements that reduce bottlenecks and enhance team performance.

Requirements

  • 5–8 years of experience managing marketing and creative projects in an in-house marketing department or agency.
  • Proven success managing integrated marketing campaigns across multiple channels.
  • Strong negotiation, project management, organizational, and stakeholder management skills.
  • Experience managing creative workflows, production schedules, and campaign execution.
  • Highly proficient with Asana, Monday.com, Wrike, Smartsheet, Jira, or a similar project management platform.
  • Clear and confident written and verbal communication, including executive updates.
  • Passion for building practical processes that help teams perform at their best.
  • Ability to manage multiple complex projects simultaneously in a fast-paced retail environment.
  • Strong analytical thinking, problem-solving skills, sound judgment, and attention to detail.
  • Advanced proficiency with Microsoft Office and Google Workspace.

Preferred

  • A PMP, Agile, Scrum, or related project management certification is a plus.
  • Experience in retail, e-commerce, or omnichannel marketing is preferred.
  • Experience working with creative agencies and production vendors is preferred.
Jordan's Furniture logo

Jordan's Furniture

4.3 Glassdoor

Jordan's FurnitureNOT JUST A STORE, an experience!From selling furniture out of the back of a truck over 100 years ago, to opening our 8th store at The Westfarms Mall in 2023, we have a storied history, and you can be a part of its legendary growth.As Jordan’s Furniture continues to grow, so do our career opportunities. So, what’s it like working at New England’s largest furniture store? We are all about creating fun, family-friendly environments, and that extends to our employees. Our employees, known as the J-Team, work hard at what they do, and have fun while they do it. When you join the J-Team, you’ll find a dynamic, positive, team-oriented culture that values and maintains honesty and mutual respect. Regardless of your role – Sales, Customer Service, Warehouse, or any other position – we all have one goal: to create raving fans of our customers. Our passionate J-Team members’ average tenure of employment is more than 10 years. Our positive, team-oriented culture, combined with outstanding benefits and a healthy work/life balance, create a unique job experience you won’t find anyplace else. Ask our employees why they like working here and they will answer that it is a rewarding, family-focused company that recognizes, “you work to live, not live to work.” Working at Jordan’s is not just a job, it’s an experience!We invite you to come see what we are all about!

Founded in 1918
East Taunton, Massachusetts, USA
743 employees (69 in marketing)
88% recommend to a friend
87% CEO approval

Salaries

Posted range

$90K/yr – $112K/yr

Taken straight from the job posting.

See all Jordan's Furniture salaries

Traffic Signals

Monthly Visitors
370.5K
Monthly Google Ads Budget
$174.2K
Traffic Source Mix
Search
43.4%
Direct
49.1%
Referral
4.5%
Social
1.5%
Paid
1.3%

Headcount Trend

Current headcount: ~743

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Marketing Program Operations Manager

Jordan's Furniture · Dedham, MA · Hybrid