Marketing Operations Associate - Campaign & Content

New York City, NY (Hybrid)

$70K/yr – $78K/yrMid Level1+ years expFull time

Posted 2 weeks ago

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Job Summary

Own campaign operations and end-to-end workflow improvements for Fanatics App marketing, bridging Marketing, CRM, Product, and Support to ensure accurate execution and a seamless customer experience.

Campaign & Promotion Operations: manage end-to-end campaign briefing, execution, QA, and troubleshooting across ecosystem marketing.
Process Improvement & Workflows: streamline workflows across Marketing, CRM, Product, and Support with data-driven improvements.

Job Description

Campaign & Promotion Operations
Support the creation, execution, and monitoring of marketing and promotional campaigns across the Fanatics App for ecosystem marketing.
Collaborate with Marketing, CRM, Commercial, Product, Legal, and Customer Service to ensure campaigns are operationalized correctly end to end.
Assist in briefing and QA’ing creative assets tied to campaigns.
Troubleshoot operational issues and support launch adjustments to protect the customer experience.
Process Improvement & Workflows
Identify opportunities to streamline workflows and improve operational processes across Marketing, CRM, Product, and Support.
Recommend data driven improvements to structure, execution, and measurement.
Champion the end to end customer experience through operational excellence.