Responsibilities

• Track and maintain Salesforce, ensuring all leads are recorded, updated, and followed up on promptly.
• Assist the Director of Marketing & Sales with scheduling tour experiences, preparing marketing materials, maintaining sales reports, and coordinating event logistics.
• Greets and supports guests in the marketing office, ensuring an experience consistent with the LCS Extraordinary Impressions Program.
• Respond to phone and online inquiries, provide general information, and assist with scheduling tour experiences for prospective residents, their families and referral sources.
• Support the execution of on-site tour experiences and sales events, including set-up, greeting guests, and providing essential community information.
• Support the resident move-out process administratively and coordination of apartment readiness. including refurbishment and staging. Ensure refurbishing quotes are approved in a timely fashion.
• Facilitate the resident move-in process by coordinating all initial application and orientation paperwork, scheduling move-in dates, and ensuring a seamless transition.
• Coordinate and schedule distribution of keys, garage door opener and lifeline personal help button.
• Assign, document and maintain the log for the parking stall and storage room assignments for each resident.
• Help implement marketing campaigns, distribute promotional materials, and maintain social media engagement to attract potential residents.

Requirements

• High school diploma or equivalent required.
• 2+ years of experience in sales support, customer service, or administrative roles, ideally in senior living, healthcare, or hospitality.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and interpersonal skills, with a warm and welcoming demeanor.
• Excellent keyboarding and proofreading skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to learn Salesforce and other electronic systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Takes initiative.
• Flexibility to work occasional evenings, weekends, or holidays as required.
• Ability to handle confidential information with professionalism and discretion.

Preferred

• Experience with digital marketing, email marketing and social media highly desirable.