Marketing Manager, Reputation and Community Management

Alpharetta, GA (On-site)

Salary Not AvailableSenior Level6+ years expFull time

Posted 5 months ago

Job Summary

Drive Aptean’s open-web community strategy and SME activation to shape buyer perception and AI-generated signals across key forums.

  • Own open-web presence and LLM optimization across Reddit, Quora, StackExchange, LinkedIn groups, and industry forums
  • Lead expert-driven engagement such as AMAs and thought leadership that influence vendor comparisons
  • Showcase authentic, value-first participation with credible domain experts rather than brand accounts

Job Description

Drive Aptean’s open-web community strategy and SME activation to shape buyer perception and AI-generated signals across key forums.

  • Own open-web community presence and LLM optimization across Reddit, Quora, StackExchange, LinkedIn groups, and industry forums
  • Lead expert-driven engagement such as AMAs, thought leadership seeding, and conversations influencing vendor comparisons
  • Ensure authentic, value-first participation by credible domain experts rather than brand accounts
  • Partner with or manage agencies to deliver high-quality, expert-driven content that strengthens authority and AI visibility
  • Continuously monitor open-web discussions, trends, and gaps using Gravity Scan, Writesonic, and platform search
  • Surface high-value engagement opportunities for Aptean SMEs and build a repeatable intelligence loop for priorities
  • Conduct competitive visibility audits across forums to identify gaps, whitespace, and reputation risks
  • Benchmark presence against competitors and assess AI-generated output accuracy and prominence
  • Build and operate an SME activation program with playbooks, templates, training, and governance
  • Enable scalable, compliant, on-brand expert participation without increasing compliance risk

Requirements

  • 6+ years of experience in B2B marketing with meaningful work in community, customer advocacy, content, or product marketing
  • Demonstrated experience building or managing community programs on Reddit, Quora, LinkedIn, or industry forums
  • Familiarity with open-web reputation signals and LLM visibility concepts; experience with Gravity Scan or Writesonic is a strong plus
  • Experience managing review platforms such as G2, Gartner Peer Insights, and TrustRadius
  • Experience with advocate platforms like Influitive, ReferenceEdge, or similar tools
  • Proven ability to build SME enablement programs, content playbooks, or internal governance frameworks
  • Strong cross-functional collaboration skills across CS, Sales, Field Marketing, and agencies
  • Exceptional written communication and presentation skills, including ability to report ROI to senior leadership
  • Experience with CRM platforms and marketing operations concepts including attribution and pipeline reporting
  • 6+ years of experience in B2B marketing, with meaningful experience across community, customer advocacy, content, or product marketing

Nice to Have

  • Familiarity with open-web reputation signals and LLM visibility concepts; experience with Gravity Scan or Writesonic is a strong plus
  • Experience with CRM platforms and marketing operations concepts including attribution and pipeline reporting
  • Demonstrated experience building or managing community programs across Reddit, Quora, LinkedIn, or industry forums
  • Experience managing review and rating platforms such as G2, Gartner Peer Insights, and TrustRadius
  • Experience with advocate platforms such as Influitive, ReferenceEdge, or similar tools
  • Proven ability to build SME enablement programs, content playbooks, or internal governance frameworks
  • Strong cross-functional collaboration skills, with experience partnering across CS, Sales, Field Marketing, and agencies
  • Exceptional written communication and presentation skills, including the ability to report ROI to senior leadership

Benefits

  • Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
Aptean logo

Aptean

3.5 Glassdoor

Aptean is a global provider of industry-specific software that helps organizations in manufacturing, distribution, food and beverage, transportation, and other complex industries run and grow their businesses more effectively.Aptean’s solutions and services help businesses of all sizes to be Ready for What’s Next, Now®. Headquartered in Alpharetta, Georgia, Aptean has offices in North America, Europe, and Asia-Pacific. To learn more about Aptean and the markets we serve, visit www.aptean.com.

Founded in 2012
Alpharetta, Georgia, USA
3K employees (138 in marketing)
66% recommend to a friend
80% CEO approval

Funding

Total Funding
$2.2B
Last Raise
$2.1B
Private Equity, 2 years ago

Funding History

  • Jul 2024
    Private Equity
  • Jan 2024
    Debt Financing • $2.1B
  • Oct 2022
    Secondary Market

Traffic Signals

Monthly Visitors
156.3K
Monthly Google Ads Budget
$177.3K
Traffic Source Mix
Search
33.4%
Direct
53.1%
Referral
8.3%
Social
3.5%
Paid
1.6%

Headcount Trend

Current headcount: ~3K

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