Responsibilities

• E-Commerce Fulfillment
• Plan & execute trade shows, including logistics, juice orders, staffing, lead retrievals and additional materials.
• Manage event budgets, vendor relationships, shipping of materials, travel coordination, and post-event ROI reporting.
• Develop sales collateral, samples, giveaways, and demo experiences that reinforce the Perricone Farms & Natalie’s brands.
• Capture leads at events and ensure timely hand-off to sales for follow-up.
• Consumer Relations
• Serve as the primary point of contact for consumer inquiries, feedback, and concerns across email and phone channels.
• Resolve customer issues with empathy and urgency while identifying recurring themes to inform product and marketing improvements.
• Build and maintain consumer communication templates, FAQs, and response guidelines.
• Follow processes around quality, escalation, sales lead routing and more.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 3–5+ years of customer service or marketing experience, ideally in CPG, food & beverage, or a consumer brand environment.
• Demonstrated experience managing e-commerce operations, trade show logistics, and/or consumer-facing communications.
• Strong project management skills with the ability to juggle multiple deadlines and stakeholders.
• Ability to be flexible to help drive solutions for our internal and external teams.
• Excellent written and verbal communication skills with a customer-first mindset.
• Proficiency with e-commerce platforms (Shopify or similar), CRM tools like Zendesk, and Microsoft Office.
• Willingness to travel for trade shows and industry events (approximately 20% of the time).

Benefits

• competitive benefits package including health, dental, vision, life insurance, and a 401(k) plan.