Marketing Manager at Perricone Juices | Vero Beach, FL

Marketing Manager

Vero Beach, FL (Unknown)

Salary Not AvailableMid Level3+ years expFull time

Posted 3 months ago

Job Summary

Owns end-to-end e-commerce fulfillment, trade show execution, and consumer relations, coordinating internal partners and external events to deliver on-brand experiences and reliable customer service while driving key fulfillment and communication KPIs.

E-commerce Fulfillment: Lead a team to ensure accurate, timely shipments and brand consistency.
Trade Show & Events: Plan logistics, staffing, materials, lead capture, and post-event ROI.
Consumer Communications & Support: Manage inquiries, feedback, and issue resolution with a customer-first mindset and cross-functional improvements.

Job Description

E-Commerce Fulfillment: Manage a team to support end-to-end e-commerce order fulfillment, ensuring accurate, timely, and on brand shipments to consumers, internal team members and customers.
Trade Shows & Events: Plan & execute trade shows, including logistics, juice orders, staffing, lead retrievals and additional materials; Manage event budgets, vendor relationships, shipping of materials, travel coordination on, and post-event ROI reporting.
Consumer Communications & Support: Develop sales collateral, samples, giveaways, and demo experiences that reinforce the Perricone Farms & Natalie’s brands; Capture leads at events and ensure timely hand-off to sales for follow-up; Serve as the primary point of contact for consumer inquiries, feedback, and concerns across email and phone channels; Resolve customer issues with empathy and urgency while identifying recurring themes to inform product and marketing improvements; Build and maintain consumer communications on templates, FAQs, and response guidelines; Follow processes around quality, escalation, sales lead routing and more.

Bachelor's degree in Marke ng, Business, Communications, or a related field (or equivalent experience).
3–5+ years of customer service or marketing experience, ideally in CPG, food & beverage, or a consumer brand environment.
Demonstrated experience managing e-commerce operations, trade show logistics, and/or consumer facing communications.
Strong project management skills with the ability to juggle multiple deadlines and stakeholders.
Ability to be flexible to help drive solutions for our internal and external teams.
Excellent written and verbal communications on skills with a customer-first mindset.
Proficiency with e-commerce platforms (Shopify or similar), CRM tools like Zendesk, and Microsoft Office.
Willingness to travel for trade shows and industry events (approximately 20% of the time).