Responsibilities

• Lead and develop on-property marketing initiatives designed to achieve sales, tour, and service objectives.
• Recruit, train, coach, mentor, and empower team members to improve individual and team performance.
• Foster a positive, high-performance culture focused on guest satisfaction, employee engagement, and revenue growth.
• Partner closely with Sales Leadership and other operational collaborators to align business goals and get results.
• Serve as the primary point of contact for internal and external guests regarding marketing activities and guest engagement programs.
• Maintain a strong understanding of local attractions, events, partnerships, restaurants, and activities to enhance the guest experience.
• Supervise and analyze individual and team performance metrics, ensuring alignment with site and company goals.
• Develop, maintain, and communicate performance reports, forecasts, and productivity tracking for leadership review.
• Present departmental results, program effectiveness, incentive performance, and staffing updates to management.
• Conduct regular coaching sessions and monthly performance reviews with team members and team leaders.

Requirements

• High School Diploma or GED equivalent.
• Minimum of 1 year of people management experience and/or experience leading teams within a sales or marketing environment.
• Minimum of 1 year of timeshare industry experience.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational and time management skills with the ability to prioritize multiple responsibilities.
• Ability to work effectively in a fast-paced setting that emphasizes performance.
• Demonstrated ability to meet deadlines and achieve business objectives.
• Confirmed ability to effectively lead schedules and staffing for larger teams.
• Experience resolving guest concerns and delivering exceptional customer service.

Preferred

• Associate's or Bachelor's Degree in Business, Marketing, Hospitality, or a related field.
• Two (2) or more years of people management experience and/or leadership experience in a sales or marketing environment.
• Previous Timeshare Marketing experience with Hilton Grand Vacations.
• Ability to speak, read, and write Japanese.
• Strong knowledge of the Hawaii tourism, hospitality, and vacation ownership markets.

Benefits

• Medical, Dental, and Vision insurance from Day One
• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
• 401k savings plan with company match
• Life insurance
• Company stock purchase program
• Tuition reimbursement for continuing education on job related degree and certification programs
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!