Responsibilities

• Own and manage the digital production lifecycle of all virtual HealthStream User Group sessions and webinars in partnership with the program lead
• Lead end-to-end live and on-demand event production, including platform setup, speaker coordination, rehearsals, facilitation support, and live event execution.
• Ensure a high-quality video and broadcast experience, including managing audio/visual standards, speaker setup and coaching, and real-time troubleshooting during live sessions.
• Support and produce hybrid and livestream components of in-person events, ensuring a seamless experience for both in-person and virtual attendees.
• Manage and optimize the digital event technology stack — including platforms such as Sequel.io, Cvent (virtual components), Zoom, and integrations with Higher Logic, Salesforce, and Marketing Cloud.
• Partner with Product Marketing and the HealthStream User Group lead to develop and manage the digital events content calendar.
• Partner with Product Marketing to align webinar topics and session content with product priorities and customer education goals.
• Collaborate cross-funtionally to ensure cohesive customer engagement before, during, and after each event.
• Translate digital event engagement data into actionable insights — analyzing attendance, engagement, and satisfaction trends to continuously improve programming and inform future strategy.
• Own post-event reporting and performance tracking, providing clear recommendations to improve content, format, and delivery.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3–6 years of experience in digital events, webinar production, or virtual event management in a B2B SaaS environment.
• Hands-on experience with virtual event platforms such as Sequel.io, ON24, Cvent, Zoom Webinars, or similar.
• Data-oriented mindset — comfortable pulling reports, analyzing engagement metrics, and translating numbers into program recommendations.
• Strong project management skills with the ability to manage a high volume of concurrent digital programs with accuracy and attention to detail.
• Familiarity with marketing technology including Salesforce, Marketing Cloud, Higher Logic, and Qualtrics or similar tools.
• Excellent written and verbal communication skills with the ability to collaborate cross-functionally with Product Marketing, Customer Success, and Community teams.

Preferred

• Experience in healthcare SaaS or a highly regulated B2B industry is a plus.
• Experience supporting or producing user group programs, customer events, or community-driven digital experiences.
• Ability to work independently in a fully remote environment, self-manage priorities, and thrive in a fast-paced, high-volume program environment.

Benefits

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance