Responsibilities

• Manages the Events Team Members, working alongside the Team, observing guest interactions, resolving guest concerns and preventing discrepancies in services.
• Prepares schedules and delegates work for the Events Team, taking into consideration workload due to events, entertainment and banquets, etc.
• Trains and develops the team, working closely with the Marketing Manager regarding additional training needs, evaluations and corrective actions.
• Works with Marketing Manager on hiring and interviewing new Team Members.
• Prepares Team Member paperwork and payroll information, submitting for review in a timely manner.
• Works with Marketing Team to carry out VIP events from concept and décor to post event clean up.
• Communicates timely and thoroughly with the Marketing Team on incoming entertainment groups and events.
• Leads bi-weekly BEOs meeting to ensure communication is timely and clear to all departments that attend.
• Books events in meeting spaces with BEOs and coordinates billing to the standards of Marketing’s P&Ps.
• Evaluates the riders and coordinates with lighting and sound companies to prepare for night of the show.

Requirements

• Minimum age requirement for this position is 21 years old.
• Must have 2 years’ experience in a leadership role or equivalent combination of education and experience.
• Must have 3 years combined experience in a guest service role or equivalent combination of education and experience.
• Intermediate understanding of computer programs, including all windows applications required.
• Possess or obtain a Food Handlers Card within 30 days of employment.
• Must have an OLCC Permit at the time of hire.
• Must have a valid driver’s license and be insurable by TRCR’s insurance agency.
• Ability to work without supervision, to organize and track multiple projects with large amounts of details necessary.
• Ability to meet deadlines, and work well in high pressure situations.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.

Preferred

• Previous marketing, events and entertainment experience preferred.