Responsibilities

• Own the Shopify catalogue end to end: product uploads, descriptions, imagery, pricing, tagging, and collections, with a zero-tolerance standard for accuracy across all live listings in every active market
• Keep the retailer outreach tracker live and current across all regions, logging every conversation, follow-up, and next action so no pipeline relationship goes cold
• Produce the weekly ecommerce report autonomously, without prompting, delivering clean, action-oriented performance data that the business can act on immediately
• Coordinate new market and product launch asset production, managing timelines, briefing designers and translators, and ensuring all creative and localisation requirements land ahead of launch windows with zero gaps
• Draft and send trade communications to prospective and existing retail partners across all active territories, written to Scriveiner brand standards, not to a template
• Build and maintain ecommerce dashboards that give real, useful visibility into what is working and what needs attention
• Flag risks and anomalies proactively: Shopify discrepancies, performance dips, asset gaps, or retailer conversations going cold, before they become problems that need escalation
• KEY WORKING RELATIONSHIPS - Head of Marketing: direct line manager. You free them from operational bottlenecks and keep every system running without escalation
• Creative / Brand team: coordinate on asset production, product imagery, and brand-consistent communications
• Ops / Warehousing: coordinate Shopify inventory alignment

Requirements

• Hands-on Shopify experience: you have managed a live store and understand catalogue management, product uploads, pricing, and data accuracy in practice, not just in theory
• Organisational ability that closes loops without prompting. You track your own work, know what is outstanding, and get things finished
• Confidence with data: comfortable building dashboards, maintaining trackers, and presenting performance in a way that tells a clear story
• Strong written English, capable of drafting trade communications and brand-consistent copy that does not need a round of editing before it goes out
• Ability to manage several concurrent workstreams across different markets without losing detail in any of them
• AI-literate and comfortable using tools, whether for writing, reporting, or workflow automation, to work more efficiently

Preferred

• Experience in wholesale, retail account management, or trade marketing. You understand how retailer relationships work in practice
• Exposure to multi-market or international marketing operations, including asset localisation and translation management
• Background in a premium, lifestyle, or gifting brand where attention to presentation and brand standards is non-negotiable
• Experience using analytics platforms beyond spreadsheets: Shopify analytics, Google Analytics, or similar

Benefits

• A brand with real proof: King's Award for Enterprise, multiple international design awards, well-resourced and fast-growing with millions of customers worldwide
• Ownership of the connective tissue that keeps Scriveiner's ecommerce and retail operations running across four international markets, at a stage where your contribution is visible and your work genuinely matters
• The opportunity to build real operational fluency in a high-growth, multi-market brand.
• A growing product portfolio across multiple categories, with new ranges launching across international markets, meaning the scope of this role will expand as the business does