Marketing Specialist (Seasonal - Remote)
Richman Property Services
Tampa, FL (Remote)
In-houseSeasonalIntern/new grad1+ years exp.
7 hrs ago
Marketing Coordinator (Part Time, Onsite) SeaWorld San Diego
San Diego, CA (On-site)
Salary Not AvailableEntry Level2+ years expPart time
Posted 4 months ago
Job Summary
Own and grow SeaWorld’s guest community by actively engaging users across social channels, turning feedback into actionable insights for monthly campaigns and cross-team planning.
- Community Management: monitor conversations, respond promptly, and nurture advocates across owned and external channels.
- Insights & Collaboration: analyze sentiment and trends to inform editorial calendars and cross-functional execution.
- Performance & Growth: report on KPIs, extend visibility, and connect with new guests and partner voices.
Job Description
Responsibilities
- As a Digital Engagement Coordinator, you’ll take on a variety of responsibilities related to guest engagement within social media across all of our parks. This includes both public and private social media dialogue with guests, geared towards driving positive guest outcomes and engagements.
- Day-to-day monitoring and engagement in digital conversations across owned and external social media channels, including Facebook, Instagram, Twitter, YouTube, and online review sites
- Respond to guests/followers in a timely manner and ultimately drive a positive recovery/sentiment within the community
- Monitor, track, and report on feedback, online reviews, and comments
- Build relationships with guests, annual pass holder communities, influencers and the community as a whole
- Support and collaborate with the social media strategy team to generate community insights which impact planning and execution of a monthly editorial calendar social marketing campaigns, events, and promotional initiatives
- Nurture a stronger sense of community and provide powerful consumer insights on our fans
- Maintain active dialogue with brand advocates, prospective guests, influencers and fans
- Extend visibility and grow credibility with guests by monitoring our platforms, engaging and delivering excellence in community management
- Report out on community KPIs while strategizing ways to scale our communities and connect with new guests
Requirements
- 2 + years of experience in a guest services role (social media community management experience is a plus)
- Bachelors Degree in Communications, Digital Marketing or other relevant professional experience
- Established expertise in social media platforms including but not limited to Facebook, Instagram, Twitter, and YouTube.
- Experience with online review sites such as TripAdvisor, Yelp, Google, Glassdoor and Indeed a plus
- Strong written/verbal communication skills; able to read, write and speak English.
Preferred
- social media community management experience is a plus
Benefits
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
SeaWorld
SeaWorld takes families below the surface and above their expectations, while immersing guests in the mysteries of the sea from up-close animal experiences and unforgettable performances, to the next generation of thrills. SeaWorld helps vacation adventures become lifelong memories. Come celebrate the wonders of the sea.
Links
This role is listed on SalaryGuide for informational purposes. SalaryGuide is not the employer, recruitment agency, or hiring representative for this position. Hiring decisions and the application process are managed by the employer. SalaryGuide will never ask candidates to pay to apply for a job or request bank details or identification documents as part of an application.
