Responsibilities

• Serves as the primary points of contact and knowledgeable resources for Club M and Promotions.
• Enrolls casino guests in the Club, issues complimentary, promotes Club M, and provides information about both Mystic Lake and Little Six.
• Assists with execution of all promotions and special events.
• Initiates and practices exceptional guest service in all situations to ensure that all new and returning guests have a memorable experience.
• Oversees and administers collateral distribution on the casino floor and keeps inventory of the marketing storage and costume rooms.
• Troubleshoot guest concerns related to marketing technologies (i.e. digital applications, player tracking, offers, kiosk redemptions, etc.)

Requirements

• Must be 18 years of age or older.
• Combination of education & experience in customer service/marketing/communications equal to 2 years.
• Strong computer and mobile application experience, word-processing, spreadsheets, and electronic mail software. Ability to communicate effectively with a diverse population.
• Ability to learn and understand varying technologies and guest-facing applications (including iOS and Android).
• Superior service orientated attitude.
• Ability to work nights and weekends.

Benefits

• Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities.
• Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more.
• Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.