Responsibilities

• Plan, write, and improve navigational labels, UX content, web page content, and training materials according to established content standards.
• Monitor the existing website and analytics to determine revision or refinement needs; determine causes of malfunctions or inefficiencies and incorporate corrections.
• Manage and maintain website content through the City’s content management system (CMS), including page creation, updates, and content organization.
• Prepare user system and process documentation; assist in formulating and enforcing documentation standards.
• Create new resident-centric content standards as needed and ensure they are applied effectively.
• Ensure web content meets accessibility and usability standards and aligns with user experience best practices.
• Train collaborators (e.g., City departments, vendors, and team members) on content standards, plain language, web writing best practices, and web application usage.
• Plan and facilitate co-writing and information architecture workshops with users and stakeholders.
• Lead or assist in website redesign and continuous improvement initiatives focused on usability, accessibility, and resident experience.
• Work openly and collaboratively with a multidisciplinary team to effectively implement content recommendations.
• Design digital and print materials including social media graphics, website graphics, digital display content, flyers, brochures, reports, presentations, and other marketing materials.
• Create visual assets that support public information campaigns, community engagement efforts, and City initiatives.
• Ensure all materials align with the City’s brand standards, messaging, and visual identity.
• Develop templates, toolkits, and design standards to support consistent visual communication across departments.
• Perform basic photo editing, image optimization, and visual asset management for digital and print use.
• Collaborate with communications staff and departments to translate complex information into clear, engaging visual formats such as infographics and diagrams.
• Provide data management including creation, maintenance, and organization of citywide documents and digital assets.
• Analyze performance data and create strategies for improving user experience, client satisfaction, and effectiveness of communications.
• Measure and report on the effectiveness of communications activities across digital platforms.
• Evolve content and design efforts based on insights gleaned from evaluation and analytics.

Requirements

• Bachelor’s degree in computer science, computer programming, application development, web development, graphic design, graphic arts, journalism, public relations, marketing, mass multimedia communications, or a closely related field plus at least three (3) years progressively responsible experience in web content management, digital communications, computer-based graphic illustration, layout and design, marketing and promotion, and/or communications, or any equivalent combination of education, training, and experience.

Nice To Have

• Experience leading cross-department collaboration
• Knowledge of accessibility best practices beyond ADA compliance
• Experience with analytics and data-driven decision making in communications
• Experience in government or public-sector communications

Benefits

• We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance, employee referral program and 12 paid holidays!