Responsibilities

• lead internal employee communications, create programs to raise coworker awareness, and develop external communication support.
• focus on enhancing customer experience of billing modernization, and field outreach communications.
• collaborate with product and program managers, CX, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.

Requirements

• 5-7 years experience in a creative marketing role in a corporate environment and/or creative/advertising agency executing multi- channel marketing communications campaigns.
• Experience using qualitative and quantitative consumer research to drive communications strategies.
• Excellent project management skills; ability to manage multiple projects of moderate to complex scope.
• Excellent communications skills; demonstrated ability to effectively communicate and collaborate with business leaders/internal clients, agencies and tailor messages appropriate to target audience.
• Solid judgment.
• Strong analytical and problem-solving skills.
• Experience working in a regulated environment, strong project management skills, and experience working in communications or marketing.