Responsibilities

• Manages the physician on-boarding and off-boarding process:
• New providers are fully on-boarded within 30 days of start.
• Departing providers are off-boarded in accordance with requirements for patient notification.
• Creates new physician collateral materials for promotional use by provider relation team and updates related service line collaterals.
• Assists in developing and implementing internal and external communications plans for our employed physician practices.
• Supports practice managers on patient experience survey set up and reporting.
• Works collaboratively with physician practice managers to monitor and respond to online reviews and support reputation management activities.
• Leads employee engagement initiatives in our employed practices.
• Ensures consumer-facing information for employed practices and providers is captured accurately, governed and flows from appropriate source(s) of truth to public platforms (websites, online listings, etc.).
• Serves as a key point of contact supporting service offerings for physician referral and appointment services as part of NCCM (National Contact Center Management).

Requirements

• Bachelor’s Degree
• 3+ years in a relevant role
• Healthcare Marketing or Communications experience preferred
• Effective management and communication skills; both orally and written
• Ability to effectively present information to top management and public groups
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Detail-oriented
• Experience developing and proofreading consumer-facing content
• Familiarity with healthcare specialties, procedures and conditions not required, but preferred
• Strong technical skills and experience with Microsoft Office Excel and other data management tools

Benefits

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!