Responsibilities

• Develop an understanding and following of health care and patient experience industry terms, relevant topics & trends.
• Responsible for communication needs intake from clients to develop, produce, copyedit and round for approval and distribution.
• Partner with graphic design team to develop visual communication, infographics, training and patient education materials.
• Ensure accuracy of material through additional research and escalate edits and proofs to clients until all approvals are secured.
• Build strong client relationships across all Clinic departments providing exceptional customer service.
• Collaborate with clients and Brand & Experience team members in brainstorming sessions to develop creative concepts for marketing initiatives and patient experience programs.
• Use creative and problem-solving skills to resolve issues and guide stakeholders.
• Organize, manage, coordinate and complete multiple & simultaneous project tasks on deadline using team tasking tools.
• Additional responsibilities may include providing patient education, training and support for our patient portal.
• Comply with the Springfield Clinic incident reporting policy and procedures.

Requirements

• Bachelor's degree in communications, English, journalism, business, political science or related concentration required.
• Minimum five (5) years of professional writing, communications and/or editing experience preferred.
• Highly proficient in content marketing, copyediting and writing for all types of print and digital platforms required.
• High proficiency in MS Office, MS Teams, SharePoint, content management systems.
• Ability to manage multiple communication and patient experience tasks and simultaneous projects.
• Desire to work well in fast-paced environment required.
• Must be highly detail-oriented, organized and able to deliver a high level of accuracy and efficiency.
• Confidence and interest in using public speaking skills to deliver patient experience training sessions.

Nice-to-have

Benefits