Responsibilities

• Developing content strategies.
• Creating customer-facing materials that support the Customer Care teams and Field Outreach.
• Lead internal employee communications.
• Create programs to raise coworker awareness.
• Develop external communication support.
• Enhance the customer experience related to billing modernization and field outreach.
• Collaborate with Product and Program Managers, Customer Experience, Customer Contact Centers, and external marketing and advertising agencies.
• Implement high-quality customer communications that meet business goals and improve the overall customer experience.

Requirements

• 5–7 years of experience in a creative marketing role within a corporate environment and/or a creative/advertising agency executing multi-channel marketing communications campaigns.
• Experience using qualitative and quantitative consumer research to drive communications strategies.
• Excellent project management skills with the ability to manage multiple projects of moderate to complex scope.
• Excellent communication skills with demonstrated ability to effectively communicate and collaborate with business leaders, internal clients, and agencies, while tailoring messages appropriately for target audiences.
• Solid judgment.
• Strong analytical and problem-solving skills.

Preferred

• Experience working in a regulated environment is ideal.