Marketing & Box Office Manager - The Hamilton Live
District of Columbia, USA (On-site)
Posted 11 days ago
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Job Summary
Own end-to-end box office operations for live concerts, driving ticket sales through integrated marketing, staffing, and guest experience programs.
- Manage ticketing and shows from setup to settlement
- Lead cross-functional collaboration with F&B, security, marketing, and artist reps
- Oversee box office staff, press passes, and guest relations
Job Description
Responsibilities
- Build shows from the ground up in our ticketing system
- Drive ticket sales through paid and organic social campaigns and email marketing
- Prepare & file promotional materials for each concert
- Coordinate pre-sales and promo codes with artist representatives
- Handle press outreach for new and upcoming shows and maintain listings on area event calendars
- Collaborate with others on per-show sales strategies, including digital ads with Jambase and Relix
- Track sales and provide regular per-show and org-level reports to internal & external stakeholders
- Work with the F&B Manager to establish and maintain best practices and SOPs for box office staff
- Hire, train and schedule Box Office personnel
- Work with F&B Manager and Executive Chef to maintain our menus
Requirements
- Passion for live music and delivering an exceptional guest experience
- Strong conflict de-escalation and customer resolution skills
- Ability to collaborate cross-functionally with F&B, security, marketing, and artist representatives
- Staff hiring, training, and scheduling across multiple departments
- Social media marketing and digital advertising to drive ticket sales
- Ticketing platform and box office operations management
Benefits
- Reputable Company: Strong stability and performance.
- Positive Culture: Courtesy, dignity, and respect.
- Retirement Plans: 100% company-funded pension (vesting after 1 year) and immediate 401k participation.
- Bonuses: Quarterly eligibility.
- Flexible Schedule: 5-day work week.
- Career Growth: Rapid advancement opportunities.
- Comprehensive Health Plan: Medical, dental, vision, life, disability, telemedicine, wellness coach, and reduced rates on wellness services.
- Insurance: Hospital indemnity, critical illness, accident coverage.
- Generous Paid Time Off: Includes sick pay, medical/family leave (up to 8 weeks), special leaves (jury duty, voting, school activities for DC).
- Therapy Resources: Access to free behavioral and digital cognitive behavioral therapy.
Clyde's Restaurant Group
Clyde’s Restaurant Group (CRG) is one of the nation’s most successful and enduring restaurant companies. In 1963, the original Clyde’s opened in the Georgetown neighborhood of Washington, D.C. The brand has expanded to include properties in Northern Virginia, suburban Maryland, and the District of Columbia: Clyde’s of Georgetown, Clyde’s of Chevy Chase, Clyde’s at Mark Center, Tower Oaks Lodge, Clyde’s of Gallery Place, Clyde’s Willow Creek Farm, Old Ebbitt Grill, The Tombs, 1789 Restaurant, Fitzgerald’s, The Hamilton, The Hamilton Live, and Cordelia Fishbar. Under development is Ebbitt House in Reston, Virginia, slated for a 2026 opening. While each is distinctively different from the next, all of CRG restaurants share the same reputation for exemplary customer service, an unforgettable atmosphere, and thoughtfully crafted menus that balance tradition with brush strokes of innovation. All CRG concepts are committed to the people and the region they serve, proudly fostering an environment of inclusivity, respect, and exceptional hospitality.
