Responsibilities

• Gain knowledge of the Marketing department, the BNSF network, and its internal systems & applications in the Customer Support Department, before transitioning into a specialized Marketing business unit—Industrial, Agricultural, or Consumer Products—based on your interests and our business needs.
• Serve as primary customer point-of-contact and function as an intermediary and educator in support of BNSF offerings.
• Protect the customer's interest by identifying and resolving daily tactical service issues.
• Perform analysis for chronic or systematic problem identification.
• Respond to customer inquiries and coordinate resolution of billing, schedule, and equipment issues.
• Provide feedback in the development and design of service and system enhancements to improve business processes and strategic marketing information.
• Coordinate workflows and manage time to correspond to the customer's business needs.
• Possess leadership, teamwork, clear communication, adaptability, and resilience to overcome obstacles and meet deadlines in a dynamic work environment.
• Daily work is conducted in an indoor office environment.

Requirements

• Legally authorized to work in the United States and will be at least eighteen (18) years old upon hire.
• Does not require BNSF’s assistance, now or in the future, (whether monetary, through sponsorship, or otherwise) to obtain, maintain, or extend employment authorization (including H-1B, STEM OPT/CPT, or TN nonimmigrant status).
• Pursuing a Bachelors or Graduate degree in Marketing, Industrial Engineering, Business or Supply Chain Management OR a similar degree program from an accredited university.
• Have and will maintain at least a 2.75 cumulative GPA.
• Have LESS THAN three (3) years of professional work experience, EXCLUDING internships, part-time jobs, or positions held while pursuing my undergraduate and/or graduate degree.

Preferred

• Prior intern experience or less than 3 years of work experience in Marketing, Industrial Engineering, Business, or a Supply Chain related field.
• Have or have held a leadership position in a campus, community, or extracurricular organization.
• Pursuing a degree (or anticipated degree) in Marketing (B2B) or Industrial Engineering.

Benefits

• An industry-leading 401(k) and renowned Railroad Retirement program.
• A range of robust health care options for you and your dependents (including domestic partners), including medical, dental, vision, telemedicine, mental health, cancer support, and high-quality care network options.
• Health care spending accounts (HSA) with employer contributions, as well as life and disability insurance, provided at no cost.
• Family benefits including parental, pediatric and family building support, adoption and surrogacy reimbursement, and dependent care spending account (with employer match).
• Access to discounts on travel, gym memberships, counseling services and wellness support.
• Annual bonus (Incentive Compensation Program)
• Generous leave / time off policies.
• For more information, visit Benefits.