Responsibilities

• The Marketing Assistant supports Account Managers and Directors in delivering a high-quality client experience by upholding service standards and completing reactive and proactive client tasks promptly and professionally.
• The main objective as a Marketing Assistant is to meet client and team needs with exceptional turnaround time to ensure we're always providing the best experience possible.
• Communicate with clients in professional manner via email/phone
• Support the AM in the coordination and execution of requests in a timely manner
• Resolve issues and problems, or complete tasks related to the client's website, campaign or account
• Address basic client campaign and account questions
• Track all reactive client emails to ensure every client email is acknowledged before leaving for the day
• Flexibility to support basic client needs when AMs are unavailable

Requirements

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• 0-1 year, including internships. Great for recent graduates or early-career professionals.
• Experience in customer service, marketing, or account coordination
• Strong written communication and organization skills
• Ability to professionally correspond with both internal teams and clients
• Knowledge in Scorpion's technology suite, which includes Platform, CSX and CMS.
• Attention to detail and a problem-solving approach to task management.
• Demonstrated ability to correctly delegate tasks to the correct Support team.
• Confidently utilize Scorpion technology to answer basic client campaign and account questions

Benefits

• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice