Responsibilities

• Own client relationships across a portfolio of existing accounts
• Serve as the primary point of contact for day-to-day communication
• Keep projects on track between clients and internal teams
• Report on performance clearly — no jargon, no fluff, just what the numbers mean
• Identify natural upsell opportunities and surface them with confidence (good timing and good judgment, not a hard sell)
• Flag issues early and bring solutions, not just problems
• Use AI tools to streamline your work and stay ahead of your accounts

Requirements

• 2–4 years of experience in a marketing agency environment
• Proven ability to manage multiple client accounts simultaneously without dropping the ball
• Working knowledge of digital marketing — paid media, SEO, social, or a solid mix
• Comfortable reading performance data and translating it into plain English for clients
• Light sales instincts — you can spot an opportunity and bring it up naturally
• Strong communicator, written and verbal — clear, warm, and direct
• Organized and proactive with the ability to work independently between check-ins
• AI literacy — you know how to use AI tools and prompting to work smarter, not just faster, you know how to properly prompt to use AI as a tool
• Based in or near the Orlando, FL area

Preferred

• Metricool — social media reporting
• Canva — light creative and client-facing assets
• Familiarity with ad platforms (Meta, Google Ads) — enough to read results intelligently