Responsibilities

• Voice of Customer Research
• Partner with business stakeholders to clarify the decision to be made, identify knowledge gaps, define learning objectives, and recommend the appropriate VoC approach.
• Lead or support primary end-to-end VoC engagements (quantitative and/or qualitative), from research scoping and participant strategy through fieldwork, analysis, synthesis, activation, and stakeholder readout.
• Qualitative Methodologies:
• Design and moderate in-depth interviews, focus groups, contextual inquiry, observational research, concept discussions, and other exploratory methods, in person or virtually.
• Develop neutral, non-leading discussion guides and probing strategies aligned to research objectives and respondent roles.
• Analyze qualitative data systematically through coding, theme development, pattern comparison, and segmentation by audience, market, customer type, or role when supported by the evidence.
• Use verbatim feedback responsibly to illustrate findings while preserving context, confidentiality, and appropriate limitations.
• Quantitative Methodologies:
• Design and program structured surveys using sound questionnaire design, including unbiased wording, logical flow, appropriate scales, and clear response options.

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a 4-year degree in Business, Marketing, Finance, Psychology, Economics or Communications fields, achieved by start date
• Must have at least three (3) years of consumer and/or B2B research experience AND/OR at least six (6) months experience within SW Market Insights department
• Must have experience demonstrating design and executing both qualitative and quantitative primary research
• Must have experience developing surveys and discussion guides, conducting interviews or focus groups, analyzing data, and presenting findings to business stakeholders
• Must experience implementing statistical concepts and proven judgment to select, interpret, and communicate analyses appropriately
• Must have at least one (1) year experience with Microsoft Tools (Word, PowerPoint and Excel)
• Must have experience utilizing data visualization skills and experience presenting complex information in a concise manner
• Must have experience with market research, competitive intelligence, and market/industry data resources and tools

Preferred

• Have experience with Survey Monkey or similar programming
• Have experience with Displayr or similar statistical analysis tools
• Have intermediate / advanced analytics experience in Excel and Tableau
• Have experience managing projects in a complex matrixed environment
• Have knowledge of global brand strategies

Benefits

• At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters.
• Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
• Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities
• It's all here for you... let's Create Your Possible
• From retirement to health care, from total well-being to your daily commute—it matters to us.
• A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.