Responsibilities

• Oversee the local growth and activation strategy for our Miami location.
• Act as the face of the brand locally, building strong relationships with members, influencers, partners, and the wider consumer community to serve Neko’s objectives.
• This role combines community management, marketing, events and partnerships to ensure our clinic delivers an exceptional experience, remains top of mind locally, and is widely talked about and recommended, while supporting bookings and retention goals.
• Deliver a consistent pipeline of bookings by leading local growth initiatives and optimising conversion from awareness to appointment.
• Launch and run a calendar of events, activations, and partnerships that keep the clinic top of mind locally and drive member bookings.
• Develop strong internal ways of working with clinical, operations, and marketing teams to ensure alignment and execution excellence.
• Establish clear reporting and insight into local performance, including bookings, retention, and community engagement metrics.
• Build a recognisable local brand presence that drives both trust and demand within the Miami market.

Requirements

• 5+ years’ experience in community management, marketing, events, and/or partnerships
• Strong existing network within the Miami community, including influencers, local partners, and key stakeholders
• Experience managing multiple stakeholders and projects simultaneously
• Commercially minded with strong organizational skills
• Passion for startups and community-building and comfortable working in a fast-paced environment