MarComm Client Success Manager - educational clients

Honolulu, HI (On-site)

$55K/yr – $70K/yrMid Level8+ years expFull time

Posted 5 weeks ago

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Job Summary

Own end-to-end education client leadership and drive cross-channel marketing while safeguarding reputation and guiding stakeholder messaging.

  • Client leadership: build trusted partnerships with education clients and ensure delivery of meaningful results.
  • Marketing programs: oversee paid, earned, and owned campaigns including enrollment, branding, content, and PR with internal and global partners.
  • Reputation communications: steer media relations and crisis or issues messaging to protect client standing.

Job Description

Responsibilities

  • Client leadership: own relationships with assigned education clients and serve as their trusted strategic partner — understanding their goals, anticipating their needs, and making sure the work delivers.
  • Marketing and communications: direct integrated programs across paid, earned, and owned channels — enrollment and advancement campaigns, brand and messaging, content, and public relations — delivered by internal teams and partners in Hawaiʻi and around the world.
  • Reputation and stakeholder communications: guide how clients show up and speak — media relations, executive and community messaging, and issues or crisis communications when reputation is on the line.
  • Project management: manage the projects tied to your clients — timelines, budgets, and vendors — coordinating across the agency team and any vendors to hold the highest standards of quality and performance and to meet or exceed objectives.

Requirements

  • Bachelor's degree in marketing, communications, or a related field (minimum)
  • 8–10 years of progressive experience in marketing, communications, and public relations
  • Education-sector experience — enrollment marketing, admissions, or advancement — a strong plus
  • A track record of growing responsibility and results

Preferred

  • Agency experience preferred
  • Education-sector experience — enrollment marketing, admissions, or advancement — a strong plus
  • A track record of growing responsibility and results

Benefits

  • Parking subsidy or monthly Bus Pass
  • 401(k) with Company Match
  • Health Insurance coverage (including Acupuncture and Massage) paid by employer
  • Group Term Life Insurance
  • Supplemental Insurance available
  • Flex Spending Accounts (Medical and Dependent Care)
  • Year-end performance bonus
  • Paid Vacation, Holiday and Sick Pay
  • Professional development supported
Olomana Loomis ISC logo

Olomana Loomis ISC

Olomana Loomis ISC is a full-service integrated business consulting, marketing, brand and communications firm serving businesses, nonprofits, government agencies, industry associations and political campaigns. Our company was formed through the merging of two award-winning agencies, Olomana Marketing and Loomis-ISC, which have a combined total of more than 45 years in business. We are a member of ICOM+IN, the world's largest independent advertising and marketing communications network.Olomana Loomis ISC's services include: business development; brand strategy; marketing; data-driven direct marketing; advertising; web development and design; social media strategy; stakeholder engagement; public and media relations; corporate communications; graphic design; and videography.

Honolulu, Hawaii, USA
15 employees (10 in marketing)

Traffic Signals

Monthly Visitors
1.9K
Traffic Source Mix
Search
34.5%
Direct
42.5%
Referral
5.6%
Social
16%
Paid
1.4%

Headcount Trend

Current headcount: ~15

Marketing Team

Marketing Team Size
8 (53% of company)
Median Career Experience
9.5 years
Median Tenure
7 years
Marketing Roles Posted (Last 30 Days)
3