Manager, Website & Search

Responsibilities

• Website Management & Content Operations: Serve as day-to-day point of contact for our website development partner helping run weekly planning meetings, allocate work between internal and external teams, track deliverables, and ensure projects stay on schedule and within scope.
• Coordinate digital project management across departments, including campaign pages, website enhancements, and special projects such as SharePoint, intranet development, website redesigns, and future digital experience initiatives.
• Gather requirements, coordinate assets, and manage project workflows across internal stakeholders and external partners.
• Manage timelines, approvals, documentation, and task tracking through Monday.com.
• Meet regularly with departments to understand upcoming initiatives, content needs, operational challenges, and opportunities where digital can provide support.
• Coordinate digital deliverables across the website, email, forms, landing pages, SMS, and other engagement channels as assigned.
• Support implementation of upcoming digital initiatives—including the Resource Hub, client portals, chatbot experiences, and self-service tools.
• Client Self-Service, Search & Content Strategy: Partner with Programs and other teams to identify the questions New Yorkers ask most and develop self-service content that helps answer them.
• Maintain Resource Hub and knowledge-base content, including FAQs, guides, and evergreen resources.
• Write, edit, and optimize website content based on audience needs and search intent.

Requirements

• 3–5 years of experience in website management, digital communications, digital marketing, or a related field.
• Hands-on WordPress experience, including page builder environments.
• Strong writing, editing, and proofreading skills.
• Experience managing multiple projects and coordinating across teams.
• Working knowledge of web accessibility standards (WCAG 2.1 AA) and how to apply them to content.
• Familiarity with SEO and GEO content strategy, search optimization, and digital content best practices.
• Experience using AI tools for content development, research, and workflow support.
• Strong organizational, communication, and problem-solving skills.
• Ability to execute within established strategies while identifying opportunities for improvement.

Benefits

• Competitive Health Benefit Package (Medical, Dental & Vision)
• 403(b) Retirement Plan with company match
• Generous paid time off (PTO, Holidays, Birthday Off, Volunteer Time, 4-Day Work Weeks during the Summer & more!)
• Paid Parental Leave
• Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)
• Learning & Development Opportunities (Robust LinkedIn Learning library, Lunch & Learn Sessions, internal employee development & more)
• EAP, wellness and mental health resources
• Discounted staff perks (e.g., movie tickets, gym memberships, travel)