Manager, Website Content & Content Management at MSC Industrial Supply Co. | Davidson, NC | $85K/yr – $133K/yr

Manager, Website Content & Content Management

Davidson, NC (Unknown)

$85K/yr – $133K/yrManager5+ years expFull time

Posted 3 months ago

Job Summary

Own the CMS governance and content lifecycle across the site, aligning with UX to improve journeys and discoverability.

Owns CMS governance and content lifecycle across the site.
Drives cross functional collaboration with UX and SEO to optimize customer journeys and site findability.
Uses performance data to inform ongoing content optimization and prioritization.

Job Description

Responsibilities

Owns the CMS from a marketing standpoint, ensuring the website effectively supports customer needs and business priorities
Defines and maintains website content structures, standards, and governance that enable consistency and scalability
Ensures CMS workflows and publishing practices support accurate and timely website content
Establishes and enforces website content standards aligned to MSC brand, voice, UX, and accessibility requirements, serving as the reference point for content quality and enabling consistent publishing across the business
Partners with UX, SEO, and Digital teams to ensure website content supports clear customer journeys and strong discoverability
Uses performance insights to improve website content effectiveness and inform ongoing optimization
Owns ongoing website content quality through regular audits and lifecycle oversight
Partners with cross functional business teams to recommend how existing website content can be leveraged to support business initiatives
Advises on website content additions or enhancements needed to support customer needs
Oversees website based Knowledge Center content from a CMS and governance perspective, ensuring content is structured, discoverable, and maintained in alignment with website standards

Requirements

Bachelor's degree in marketing, Business, Communications or the equivalent experience is required
Minimum of five years' experience managing customer-facing website content within and enterprise CMS environment is required
Demonstrated experience with CMS governance, content structure, and cross functional collaboration
Prior people management experience required
A valid driver's license may be required
Position requires up to 10% of travel

Preferred

Strong communication and collaboration skills, with the ability to work effectively across cross functional teams
Strong organizational skills and ability to manage multiple priorities in a fast paced environment
Working knowledge of user experience principles, including journey mapping and persona development
Experience using website analytics tools to evaluate performance and inform improvements
Experience managing external partners, agencies, or vendors
Demonstrated ability to use data and insights to drive decisions and optimize outcomes
Adaptability and ability to navigate evolving priorities and business needs

Benefits

Our comprehensive benefits program to support you and your family's health, well-being and financial future.
Dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness.
Visit our page for a better look at our extensive benefits: Your Future Benefits.
Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able.

MSC Industrial Supply Co.

3.4 Glassdoor

MSC Industrial Supply Co. (NYSE:MSM) is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We help our customers drive greater productivity, profitability and growth with more than 2 million products, inventory management and other supply chain solutions, and deep expertise from over 80 years of working with customers across industries.Our experienced team of over 7,000 associates is dedicated to working side by side with our customers to help drive results for their businesses - from keeping operations running efficiently today to continuously rethinking, retooling, and optimizing for a more productive tomorrow. For more information on MSC, please visit mscdirect.com.

Founded in 1941

Davidson, North Carolina, USA

5.8K employees (189 in marketing)

www.mscdirect.com

67% recommend to a friend

71% CEO approval